SACO Apartments Farnborough (Victoria Road) Friendly, welcoming staff who are always happy to help and it's reception is staffed 24/7. The rooms are fantastic, I've stayed in the studio apartments and the 1 bedroom apartments and both were spacious, with a contemporary design and very clean. The apartments have big comfortable beds, large LCD TV, lovely bathroom and (most importantly, for me at least) a full kitchen with fitted fridge, oven, dishwasher, washing machine, microwave etc. Much better rooms than any of the standard hotel chains and for the same money. I would highly recommend staying here. Btw...I also saw air conditioning being installed, starting with the 3rd and 4th floor and working it's way down I believe.

Poor service We have had poor communication despite paying extra 90 pound for car parking. very disappointed. Day 2 And having paid £690 for five nights accomadation for a SERVICED appartment with self catering facilities the kitchen is poorly equipped. The saucepans are too small to boil pasta for two, there is no chopping board and we were missing two plates. Reception does not respond to the phone and so I have had to appear in person to get any service. The free broadband is inadequate so you need to pay extra for a decent service.

THE WORST ACCOMODATION THAT I HAVE STAYED IN IN MY 52 YEARS I visited the South West for a long weekend and stayed in Bristol in a beautiful apartment in Clifton Village. On the last day, Sunday which was Mothering Sunday I checked into SACO Bath to see my son. I was given room 7 which annexed the hotel. From check in to check out the noise was unbearable. I was unsure what the noise was it sounded like a lift crashing so called the Night Duty Security three time, on the last call he admitted that the noise was coming from the traffic on the road. I looked outside of the window in the morning and was in shock. The windows were filthy and had bars attached. This room was like a prison cell. Behind the window was a tunnel which was just below the road. Everytime a car/van/lorry drove over this spot it would make this almighty noise each time. This continued from check in to check out. Adjoining the said room 7 is a parking area, by 6.30am this was filled with lorries doing their Monday morning deliveries, the first one was a Superdrug delivery. SACO are fully aware that this room is inhabitable yet due to greed try to get away with it as not everyone will complain. I did complaint and was given an instant refund, my view they know of the issues with this room. My suggestion to them was to make this room a store room and do not inconvenience customers. I had to take a nap in the service station on my 4 hour trip back to London, I was shattered having not slept that night. I wouldnt use their apartments again. ive stayed at two different companies and experienced nothing of this nature.

Cancelled 10 days prior to our flight! I booked a week at SACO Broad Quay in Bristol for our wedding anniversary, flying in from abroad where we live. Two weeks prior to our flight I received an email saying the apartments were closing permanently due to structural issues. I was offered no alternative accommodation or a refund and spent all weekend (Bank holiday for the Queens funeral) on the phone trying to get a refund from Hotels.com and SACO. I eventually received a full refund but then had to find alternative accommodation which with less than 2 weeks notice was not only stressful but more expensive. This trip was booked as our friends are coming to see us in Greece for a week and we are flying back with them and they are dropping us off in Bristol on their way back home. It also happens to be our anniversary that weekend so the whole experience was stressing me out as it ties up with other people not just us. SACO should have a process of contacting people to cancel and offering alternative accommodation or a refund. It’s not rocket science it’s simple admin.

Bad service at SACO Bath Bad service at SACO Bath. Running out of hot water and the crew blamed me for showering too long, what a joke.