THE WORST ACCOMODATION THAT I HAVE STAYED IN IN MY 52 YEARS I visited the South West for a long weekend and stayed in Bristol in a beautiful apartment in Clifton Village. On the last day, Sunday which was Mothering Sunday I checked into SACO Bath to see my son. I was given room 7 which annexed the hotel. From check in to check out the noise was unbearable. I was unsure what the noise was it sounded like a lift crashing so called the Night Duty Security three time, on the last call he admitted that the noise was coming from the traffic on the road. I looked outside of the window in the morning and was in shock. The windows were filthy and had bars attached. This room was like a prison cell. Behind the window was a tunnel which was just below the road. Everytime a car/van/lorry drove over this spot it would make this almighty noise each time. This continued from check in to check out. Adjoining the said room 7 is a parking area, by 6.30am this was filled with lorries doing their Monday morning deliveries, the first one was a Superdrug delivery. SACO are fully aware that this room is inhabitable yet due to greed try to get away with it as not everyone will complain. I did complaint and was given an instant refund, my view they know of the issues with this room. My suggestion to them was to make this room a store room and do not inconvenience customers. I had to take a nap in the service station on my 4 hour trip back to London, I was shattered having not slept that night. I wouldnt use their apartments again. ive stayed at two different companies and experienced nothing of this nature.

SACO fails in multiple ways I booked a SACO apartment in Cardiff through Expedia in mid-November 2023 for a stay on 7-11 March 2024. On 15 February, 2024, I received a message that the booking had been cancelled due to "overbooking." This prompted me to ask how was I able to book it in November but four months later it's "overbooked." I logged into the SACO AI concierge, or maybe it shifted to a human concierge at some point. Who can tell? The SACO rep told me it was an overbooking issue. Then it was a "maintenance" issue. Which is it, I asked? Overbooking due to maintenance, I was told. So they know in mid-February that the property won't be repaired by early-March? And/or they've overbooked. I learned my lesson: don't count on SACO for lodgings or a straight answer.

Just stayed at Saco apartments Covent… Just stayed at Saco apartments Covent Gardens. Great location - fantastic 3 bedroom, 3 bathroom apartment, very modern, clean and spacious. I Would highly recommend a stay and will definitely come back. Roland the manger was very efficient and couldn’t do enough to make our stay enjoyable.

HORRIBLE SERVICE Gorgeous apartments but HORRIBLE customer service. Firstly they demanded a £400 deposit which wasn’t evidenced anywhere on the booking confirmation, booking page or website. Then said that i would be refunded between 5-7 working days. Its been 3 weeks and i’ve still not been refunded. Their customer service team isn’t the best. They take super long to reply to emails and just stop replying 2 emails in. Then they lied to us on the phone saying monzo will take a little longer to refund (makes No sense because i’ve never had an issue with monzo refunds taking any longer than 3 days). I then sent them another email which they then said my bank is the issue. When in reality it’s them holding the funds!! Now i’ve been on a live chat with them and they’re claiming that the funds were never taken??? This is extremely stressful and ridiculous to go through during a pandemic.

I have been staying with SACO … I have been staying with SACO Nottingham from past four months (March2017) and shall be continuing for more couple of months with my Family.. Its close to City Center and has nice view. Robin Hood castle is also on walking distance just 8 min. The apartment is big and lavish appointed with oven, four ring hob, microwave, dish washer, washing machine/dryer, ironing board, iron, hairdryer and plenty of crockery etc. Lots of towels also, and nice crisp bed linen. Shower is good and hot. SACO Staff is extremely friendly and they are very helpful all the time. It really is a great location and there are lots of excellent restaurants as well as Pubs nearby. I can highly recommend this apartment.