Clean but improvements needed Clean, well placed apartment in Bristol. Easy to check in. Comfortable bed and bedding. Unfortunately there was an overwhelming smell of drains in the bathroom which permeated the whole apartment. This was there from the moment we checked in, so it must have been noticeable for a while, but it was only when we phoned to report it that action was taken. However a plumber was sent round immediately and the issue was fixed. I would also add: no kitchen J cloths/ sponge or even kitchen towel. No cafetière for morning coffee (there were two coffee bags, but we had brought ground coffee for the rest of our stay and had to improvise!). No shelf at all in the bathroom, so all toiletries had to be put on the floor. Small improvements would make a big difference! Thanks

Worst of the worst I booked a room, which was a non-refundable purchase. Fair. But upon booking, the hotel requested a security deposit of £500 which was not mentioned anywhere before the booking. Then you wouldn't believe it, when I arrived to check-in to pay for my security deposit, their card machine was showing error 6 times, nothing showed up on my bank's side, I even contacted my bank and there was no pertaining issues with my card. The hotel's receptionists were being so unhelpful and had a stink attitude and would not accept any other ways of payment for the security deposit. So in the end I lost my booking and they won't issue me a refund.They won't even try compensate me for the loss when the issue was entirely out of my hands. Fraudulent service that I would not recommend to anyone

Impossible to cancel a booking despite "free cancellation" Booked via Booking.com. Impossible to cancel again via this site despite saying free cancellation. Tried cancelling via Saco, also not possible. Saco staff told me to call Agoda (apparently booking.com went through them). Also impossible to get through to a human being on the phone. Absolute waste of time going round in circles. If you need to cancel a booking here it will be impossible and an absolute nightmare. Save yourself the stress and book elsewhere.

The staff on front desk made our trip The staff on front desk were warm and welcoming, but really surpassed all expectations in the most surprising of ways. When out for lunch we spotted Nathan from the front desk. We were told he’d picked up the tab and settled our bill! I’d expected a soulless city hotel experience, but we felt like family. The kids and I were over the moon and will never forget such a kind gesture. In terms of the hotel experience, we couldn’t fault it. Everything you could imagine you’d need, you’ll find in your apartment. I want to book in the next stay immediately.

Perfect apartment very welcoming… Stayed overnight booked the secure parking which was amazing s no long walk to my car greeted at reception person on reception could not have been more helpful the apartment stayed in was lovely very spacious modern it was perfect for what we wanted it could of housed 4 people but only 2 of us lovely nice hot shower near to town and attractions will be staying again soon