I'm giving a three because out of the… I'm giving a three because out of the three houses one in particular had major issues.

The place we stay had roaches and mold … The place we stay had roaches and mold and even though we complained immediately we were told that they had just sprayed for roaches - we stayed at a sweet home vacation site previously and it was excellent in comparison

I had no choice but to mark one… I had no choice but to mark one star....the system will not let me show a zero. Be sure to save your money! Beware of this company they will take your money. Think twice before you submit a RSVP there is no turning back even if it is in error. After less than 24 hours I learned that... the company/ owner kept $150.00 so I would go thru a legit company not Sweet Home Vacation!!!!!!!! No Customer service ...would not listen to logic!! I still cant believe it!!!!! Contact me if you need more insight on what happened to me. Just trying to save others from this very expensive lesson!

Wasn't worth it. The individual representative from sweet homes who helped us arrange our stay in Florida was GREAT to deal with. She was very nice on the phone and would respond to emails right away. However, the house we stayed in was much to be desired. From poor to no lighting, a pool that we couldn't swim in until our last day because there was no hydro to it (and payed extra for), batteries missing from remotes to cheap fixtures(bathroom vanity)/furniture that were falling apart. Really have no desire to book with sweet homes after this experience.

DO NOT USE SWEET HOME VACATIONS AND DO… DO NOT USE SWEET HOME VACATIONS AND DO NOT TRUST THEIR AGENTS. My family and I, just had such an emotionally devastating situation happen with this company and I would never want to see such a thing happen to any other family! Our agent was so disrespectful and rude, all the while, she was scamming us! I cried for the first few days of our trip it was so bad! I felt like I had let down my kids, my husband, my elderly mother and also my sister in law and niece. Our agent sent me an email about a week or so before we left for our fully paid vacation home and said the house we rented was no longer available. She gave me a new address for a house that was in a completely different resort instead. My extended family from Florida had already booked a place in that resort, it was so upsetting and disappointing to have to tell them what happened. After our flight was delayed 3 times, we got our rental car and headed to this new house and resort. The email from our agent with the property address had a link to open to get the door code. I decided to pull it up as we were driving, however, that link she sent me, didn’t work anymore! It was 1am at this point so I contacted the emergency # provided to get the door code. They didn’t answer, only texted me back saying that they let my agent know the day before that this property was no longer available. I didn’t know what to do?! My husband had to pull off the highway and to the side of the road so we could now wait to find out where on earth we were going to sleep that night! The management company texted us an address for yet another house in yet another resort! When we got to that house, it was not even big enough for my whole family and was not at all like what we had originally rented and paid for! The next day, first thing in the morning, I tried to contact our agent at Sweet Home Vacations for hours and hours. She was ignoring all phone calls from me and from my husband. Mid afternoon she sent an email saying that her landline wasn’t working. Such a bad liar! Her email wasn’t a bit remorseful and she wasn’t empathetic at all about what we had been put through the evening before. She denied knowing anything about the 2nd house not being available and basically just didn’t seem to care about our situation at all. I asked to be refunded for our many troubles and her response to that was she has to charge me the nights stay in the house (that was too small) along with a $300 cleaning fee!! When she did finally say she would refund my money, she made it clear that, that did not mean she was going to put us up in another house. She said that “our business will be done” once refunded. Her nonsense went on and on but she finally gave us an option to cancel the refund and put us in yet another house in yet another resort!! THIS COMPANY COMPENSATED US NOTHING, YET CHANGED OUR HOME 4 TIMES AFTER IT WAS PAID IN FULL!!! THIS WAS THE MOST HORRIBLE AND UNPROFESSIONAL COMPANY I HAVE EVER DEALT WITH!! THEY ARE OUT TO SCAM YOU!! STAY AWAY FROM SWEET HOME VACATIONS AND DO NOT EVER TRUST THEIR AGENTS!!!!!