Villa was clean Villa was clean. Kitchen wasn't very well equipped we had to buy a few things ourselves. Pool heating only worked properly for 1 day out of our 2 week stay. I'm still waiting for my deposit 3 weeks after returning. I have sent numerous emails and got 1 reply saying it would be sorted but that was over 2 weeks ago, since then my emails have gone unanswered. After the reply below saying my refund was done, it still hasn't been done! Avoid this company. UPDATE: I do now have my refund, which they accidentally sent through twice. After sweet home vacation saw my review they also tried to get me some money back for the pool heating cost, unfortunately the company lied and said we never even reported that the heating wasn't working, despite them sending an engineer out to look at it. Due to this Casey told us to keep the extra money that had been sent in error. If it wasn't for them accidentally sending the deposit back twice, I doubt we would've got anything back due to the companies lies about our heating report. Still wouldn't recommend.

DO NOT USE SWEET HOME VACATIONS AND DO… DO NOT USE SWEET HOME VACATIONS AND DO NOT TRUST THEIR AGENTS. My family and I, just had such an emotionally devastating situation happen with this company and I would never want to see such a thing happen to any other family! Our agent was so disrespectful and rude, all the while, she was scamming us! I cried for the first few days of our trip it was so bad! I felt like I had let down my kids, my husband, my elderly mother and also my sister in law and niece. Our agent sent me an email about a week or so before we left for our fully paid vacation home and said the house we rented was no longer available. She gave me a new address for a house that was in a completely different resort instead. My extended family from Florida had already booked a place in that resort, it was so upsetting and disappointing to have to tell them what happened. After our flight was delayed 3 times, we got our rental car and headed to this new house and resort. The email from our agent with the property address had a link to open to get the door code. I decided to pull it up as we were driving, however, that link she sent me, didn’t work anymore! It was 1am at this point so I contacted the emergency # provided to get the door code. They didn’t answer, only texted me back saying that they let my agent know the day before that this property was no longer available. I didn’t know what to do?! My husband had to pull off the highway and to the side of the road so we could now wait to find out where on earth we were going to sleep that night! The management company texted us an address for yet another house in yet another resort! When we got to that house, it was not even big enough for my whole family and was not at all like what we had originally rented and paid for! The next day, first thing in the morning, I tried to contact our agent at Sweet Home Vacations for hours and hours. She was ignoring all phone calls from me and from my husband. Mid afternoon she sent an email saying that her landline wasn’t working. Such a bad liar! Her email wasn’t a bit remorseful and she wasn’t empathetic at all about what we had been put through the evening before. She denied knowing anything about the 2nd house not being available and basically just didn’t seem to care about our situation at all. I asked to be refunded for our many troubles and her response to that was she has to charge me the nights stay in the house (that was too small) along with a $300 cleaning fee!! When she did finally say she would refund my money, she made it clear that, that did not mean she was going to put us up in another house. She said that “our business will be done” once refunded. Her nonsense went on and on but she finally gave us an option to cancel the refund and put us in yet another house in yet another resort!! THIS COMPANY COMPENSATED US NOTHING, YET CHANGED OUR HOME 4 TIMES AFTER IT WAS PAID IN FULL!!! THIS WAS THE MOST HORRIBLE AND UNPROFESSIONAL COMPANY I HAVE EVER DEALT WITH!! THEY ARE OUT TO SCAM YOU!! STAY AWAY FROM SWEET HOME VACATIONS AND DO NOT EVER TRUST THEIR AGENTS!!!!!

Over priced for a run down house Over priced for a run down house. we spent everyday on our vacation dealing with coming that was not working properly. Steven was not helpful most times and I’m sure that I was actually talking to several different people even though it said I was only speaking with “Steven” through the Airbnb platform. Beds were broken, dressers drawers falling out, dressers were stuffed in closets, pool cues had no ends on them, didn’t have a bbq when we showed up ( paid extra ), tv remotes had dead batteries, air conditioning didn’t work properly, garbage all over the place at the front door that they never came and cleaned up, coffee maker didn’t work.. that’s all just off the top of my head. He addressed each issues with “ so sorry, we will be sure to fix that for the next guests”. Wouldn’t recommend staying in a place under this company’s management

Refund Have been renting there home over the past 5years. Due to the covid-19 this year had to cancel, an they are give me a run around about my refund. They never answer there phone and when you Email them it take days for them to email you back. After this experience I will never book with them again or recommend them.

I recently had the pleasure of Stephen I recently had the pleasure of interacting with Stephen from Sweet Home Vacation, and I must say, I was thoroughly impressed with the level of service provided. From the moment I reached out with my inquiry, Stephen was incredibly attentive, knowledgeable, and courteous. Not only did Stephen promptly address my concerns, but they went above and beyond to ensure that I felt valued and supported throughout the entire process. Their professionalism and dedication to customer satisfaction truly stood out, and I couldn't be more grateful for their assistance. Thanks to Stephen, my experience with their company was seamless and stress-free. It's rare to encounter such exceptional customer service these days, and I commend them for their outstanding efforts. I highly recommend SHV to anyone in need of a great stay with reliable service, and I look forward to engaging with them again in the future. Keep up the fantastic work!"