The place we stay had roaches and mold … The place we stay had roaches and mold and even though we complained immediately we were told that they had just sprayed for roaches - we stayed at a sweet home vacation site previously and it was excellent in comparison

Worst family vacation ever We go on vacation every year as a family only time that we can truly be together. We was told at the last minute one week before our vacation that we would have to be in two separate homes. We was also told that the homes would be close together and they where on opposite ends of the road houses apart. This was by far one of the worst vacation. It did not bring us together it separated us. We could have stayed home because we did not have the family vacation we always plan for every year.

DO NOT USE SWEET HOME VACATIONS AND DO… DO NOT USE SWEET HOME VACATIONS AND DO NOT TRUST THEIR AGENTS. My family and I, just had such an emotionally devastating situation happen with this company and I would never want to see such a thing happen to any other family! Our agent was so disrespectful and rude, all the while, she was scamming us! I cried for the first few days of our trip it was so bad! I felt like I had let down my kids, my husband, my elderly mother and also my sister in law and niece. Our agent sent me an email about a week or so before we left for our fully paid vacation home and said the house we rented was no longer available. She gave me a new address for a house that was in a completely different resort instead. My extended family from Florida had already booked a place in that resort, it was so upsetting and disappointing to have to tell them what happened. After our flight was delayed 3 times, we got our rental car and headed to this new house and resort. The email from our agent with the property address had a link to open to get the door code. I decided to pull it up as we were driving, however, that link she sent me, didn’t work anymore! It was 1am at this point so I contacted the emergency # provided to get the door code. They didn’t answer, only texted me back saying that they let my agent know the day before that this property was no longer available. I didn’t know what to do?! My husband had to pull off the highway and to the side of the road so we could now wait to find out where on earth we were going to sleep that night! The management company texted us an address for yet another house in yet another resort! When we got to that house, it was not even big enough for my whole family and was not at all like what we had originally rented and paid for! The next day, first thing in the morning, I tried to contact our agent at Sweet Home Vacations for hours and hours. She was ignoring all phone calls from me and from my husband. Mid afternoon she sent an email saying that her landline wasn’t working. Such a bad liar! Her email wasn’t a bit remorseful and she wasn’t empathetic at all about what we had been put through the evening before. She denied knowing anything about the 2nd house not being available and basically just didn’t seem to care about our situation at all. I asked to be refunded for our many troubles and her response to that was she has to charge me the nights stay in the house (that was too small) along with a $300 cleaning fee!! When she did finally say she would refund my money, she made it clear that, that did not mean she was going to put us up in another house. She said that “our business will be done” once refunded. Her nonsense went on and on but she finally gave us an option to cancel the refund and put us in yet another house in yet another resort!! THIS COMPANY COMPENSATED US NOTHING, YET CHANGED OUR HOME 4 TIMES AFTER IT WAS PAID IN FULL!!! THIS WAS THE MOST HORRIBLE AND UNPROFESSIONAL COMPANY I HAVE EVER DEALT WITH!! THEY ARE OUT TO SCAM YOU!! STAY AWAY FROM SWEET HOME VACATIONS AND DO NOT EVER TRUST THEIR AGENTS!!!!!

Do not stay at any of the Crystal Cove… Do not stay at any of the Crystal Cove properties. We stayed at two next door to each other Day we arrived both garbages were over flowing worth garbage everywhere. Called to get cleaned up and took a week The floors in both homes were so dirty they turned our feet black for the first few days, we had to clean everything ourselves The pool heat didn't work in one of the homes, we asked for someone to come check it out and they said everything was running fine. Second last day pool guy comes as says water level is too low for the heat sensor to read it One house had a home in its wall, and a broken couch. Pool sticks for pool table are not in working use Company will do everything they can to not take responsibility for anything and try not to come and help when called Do not stay here We have reached out to sweet homes by e-mail to resolve this multiple times, and they just ignore our e-mails now and we get no response. Not a company to rent with, bad customer service

Renters BEWARE!! House was not ready for Rental. First day we arrived we walked into a hot house. Checked everything, No pots and pans. Not enough silverware, fridge drawers broken, old and damaged furniture. No patio Furnitures. Worst place ever.