I recently had the pleasure of Stephen I recently had the pleasure of interacting with Stephen from Sweet Home Vacation, and I must say, I was thoroughly impressed with the level of service provided. From the moment I reached out with my inquiry, Stephen was incredibly attentive, knowledgeable, and courteous. Not only did Stephen promptly address my concerns, but they went above and beyond to ensure that I felt valued and supported throughout the entire process. Their professionalism and dedication to customer satisfaction truly stood out, and I couldn't be more grateful for their assistance. Thanks to Stephen, my experience with their company was seamless and stress-free. It's rare to encounter such exceptional customer service these days, and I commend them for their outstanding efforts. I highly recommend SHV to anyone in need of a great stay with reliable service, and I look forward to engaging with them again in the future. Keep up the fantastic work!"

Would give them negative stars if… Would give them negative stars if possible. This Orlando condo was incredibly run down, with a thermostat that only went down to 72 and no fans (which meant that even in March, the place felt stuffy and oppressive), stained carpets, ripped screens, and spring mattresses that were all terribly uncomfortable. Just based on the unit alone, I would give them no more than one star. During the second day, a stranger typed the code into the door and walked in, saying he was a realtor and that the owner gave him permission to come in and take pictures. ABSOLUTELY UNACCEPTABLE. And then came the bill. Sorta. To get an itemized receipt, I had to send a half dozen emails, and what I received back was typed into an email, not an actual receipt. And the itemization came out to over $300 less than what I was actually charged. Unclear if I will get my money back, but hoping you all can avoid the same mistake.

I had no choice but to mark one… I had no choice but to mark one star....the system will not let me show a zero. Be sure to save your money! Beware of this company they will take your money. Think twice before you submit a RSVP there is no turning back even if it is in error. After less than 24 hours I learned that... the company/ owner kept $150.00 so I would go thru a legit company not Sweet Home Vacation!!!!!!!! No Customer service ...would not listen to logic!! I still cant believe it!!!!! Contact me if you need more insight on what happened to me. Just trying to save others from this very expensive lesson!

Over priced for a run down house Over priced for a run down house. we spent everyday on our vacation dealing with coming that was not working properly. Steven was not helpful most times and I’m sure that I was actually talking to several different people even though it said I was only speaking with “Steven” through the Airbnb platform. Beds were broken, dressers drawers falling out, dressers were stuffed in closets, pool cues had no ends on them, didn’t have a bbq when we showed up ( paid extra ), tv remotes had dead batteries, air conditioning didn’t work properly, garbage all over the place at the front door that they never came and cleaned up, coffee maker didn’t work.. that’s all just off the top of my head. He addressed each issues with “ so sorry, we will be sure to fix that for the next guests”. Wouldn’t recommend staying in a place under this company’s management

Condo had obviously not been … Condo had obviously not been cleaned--carpets not vacuumed; floors dirty (our feet and socks were black); hair in tubs and on bathroom floors. We were charged a cleaning fee.