I recently had the pleasure of Stephen I recently had the pleasure of interacting with Stephen from Sweet Home Vacation, and I must say, I was thoroughly impressed with the level of service provided. From the moment I reached out with my inquiry, Stephen was incredibly attentive, knowledgeable, and courteous. Not only did Stephen promptly address my concerns, but they went above and beyond to ensure that I felt valued and supported throughout the entire process. Their professionalism and dedication to customer satisfaction truly stood out, and I couldn't be more grateful for their assistance. Thanks to Stephen, my experience with their company was seamless and stress-free. It's rare to encounter such exceptional customer service these days, and I commend them for their outstanding efforts. I highly recommend SHV to anyone in need of a great stay with reliable service, and I look forward to engaging with them again in the future. Keep up the fantastic work!"

clean and comfortable but come prepared The house was clean, spacious and convenient to all of our activities (SeaWorld, Disney, etc). There were a few smaller things I wish they would have provided that would have gone a long way to making her stay more comfortable but, all in all, we enjoyed our stay. Bring your own washcloths, bath mats, basic spices, coffee filters, etc. Don't assume any of those Essentials are provided and, with a little preparation on your part, you'll have a wonderful experience.

The place we stay had roaches and mold … The place we stay had roaches and mold and even though we complained immediately we were told that they had just sprayed for roaches - we stayed at a sweet home vacation site previously and it was excellent in comparison

Over priced for a run down house Over priced for a run down house. we spent everyday on our vacation dealing with coming that was not working properly. Steven was not helpful most times and I’m sure that I was actually talking to several different people even though it said I was only speaking with “Steven” through the Airbnb platform. Beds were broken, dressers drawers falling out, dressers were stuffed in closets, pool cues had no ends on them, didn’t have a bbq when we showed up ( paid extra ), tv remotes had dead batteries, air conditioning didn’t work properly, garbage all over the place at the front door that they never came and cleaned up, coffee maker didn’t work.. that’s all just off the top of my head. He addressed each issues with “ so sorry, we will be sure to fix that for the next guests”. Wouldn’t recommend staying in a place under this company’s management

Do not stay at any of the Crystal Cove… Do not stay at any of the Crystal Cove properties. We stayed at two next door to each other Day we arrived both garbages were over flowing worth garbage everywhere. Called to get cleaned up and took a week The floors in both homes were so dirty they turned our feet black for the first few days, we had to clean everything ourselves The pool heat didn't work in one of the homes, we asked for someone to come check it out and they said everything was running fine. Second last day pool guy comes as says water level is too low for the heat sensor to read it One house had a home in its wall, and a broken couch. Pool sticks for pool table are not in working use Company will do everything they can to not take responsibility for anything and try not to come and help when called Do not stay here We have reached out to sweet homes by e-mail to resolve this multiple times, and they just ignore our e-mails now and we get no response. Not a company to rent with, bad customer service