We stayed in July 2018-Lasso Dr We stayed in July 2018. Great place to stay & love the atmosphere & water park onsite. We did have an issue with the house we were in & had to be moved to another one because of a toilet overflowing. The 2nd home didn't have the hot tub or some other features that we had in the 1st house. We also wanted some type of compensation for the inconvenience or reduction of our invoice & didn't get anything. I'm hoping the sales person that worked with me will eventually provide a lower rate when we may book again.

NOT AN ENJOYABLE STAY I wanted to let you know that when we arrived last night we did find the house in better condition related with cleaning issues. But the problem with the cable company was not fixed at all. It’s impossible to seat down and watch tv. I sent an attachment with 3 photos of the problem with the time when where taken to show yoy that the problem was never fixed. we spent 1 night with terrible sheets in Two of the rooms and they came to change the bed sheets at 9:30 pm the next night. We found Kids toys in three of the rooms and 2 dirty towels. ( this was never cleaned by you) i told them about the cable issues not being able to watch tv and it was never fixed. If you would had told me from the beginning that I Was not going to be able to watch TV In any room of the house i would have stayed somewhere else. we really had a terrible experience. i had stayed with you 3 times before this one and i never had this kind of probblems before. i spent 2 days on the phone tryng to make everythig better.they came to see the house and they apologized but they fixed one thing but not the other 3. the pool was dirty, the second day i told them and was never cleaned. Thanks for the refund of $177.08 but absolutely doesn’t justify what we went through. It is with Absurd to think that amount it’s going to make our stay better. i definitly wont be stayng at encore resort again.

The 4 pm check in time was not family friendly. Lack of communication between resort and property management. The 4 pm check in time was not family friendly. I was given the run Around by many people on the phone regarding checking in and I ended up having to drive around for 3 hours with two miserable children in the car until check in time. What a waste of a day of vacation!

Mediocre Went for a meal with friends this evening to celebrate a birthday meal after it had been highly recommended. Sat at our table and handed a drinks menu and told they had no food menus available and would come back to us when they had. About ten minutes passed and the waitress came back with the menus - passed them to us and then walked off, not asking if we wanted to order drinks. Came back a while later to take a drinks order which we gave her and said that we were ready to order to which the waitress replied that the kitchen were not ready to take our order. We seemed to be waiting ages for our starters then the manager came over and said our food would be out next. The prawn starter and the soup was fine but the koftas were dry, no one checked at any time if the food was okay. Mains arrived and 1 of our party ordered steak which he said was nice and the 3 of us ordered the smashed burger. What arrived was really mediocre, plastic cheese and cheap fries and a tiny pot of mayo. Really not good and wouldn’t recommend. Also the website offered a Friday deal 2 courses for £18 from 5 til 9 which wasn’t offered so we were also overcharged. Never normally leave any reviews but this time felt I had to - no one at any time checked in to see how our experience was and previously working in the hospitality industry this is a given as any issues with quality of food can be rectified timely

Never again I don’t even know where to start, let’s say that I was a good client, we used Encore villas at least 6 different times.. the last time is my last ever at this resort Whatever problems that I encountered from small to big wasn’t answered, there’s no one to talk to, the manager was so impolite and tried to shut my mouth with a small basket of candies. Like giving a child a lollipop to shut up. I tried to contact someone above- no success. If you have a problem talk to the moon because no one is there to help only to take your money.