Security needs to seem more interested… Security needs to seem more interested when a call is made with a problem. This pertains to night shift. Would also appreciate railing into private pools for those Of us that need assistance and stability - no matter age of person. What to people do that have mobile disabilities .?

My family was scheduled to stay at… My family was scheduled to stay at Encore Resort at Reunion from July 12th - 19th. But, we left July 14th at 12 am with a promise of a full refund after the horrific stay. The reason that we left the establishment was the house was extremely hot due to the broke HVAC unit, infestation of roaches throughout the cabinetry and poor to no internet connection on tv’s making it impossible to watch tv. The initial temperature in the upstairs portion of the house ranged between 84-88 degrees. The first floor temperatures ranged between 79-84 degrees. They attempted to fix the issue by putting portable air condition units in the windows. This 1.7 million house had 10 portable air conditioners in the window and fans everywhere to facilitate the movement of air throughout the house. Despite the attempt the house never got below 78 degree look at the picture I have of the staff member standing at the Thermostat. They also attempted to mitigate the infestation of roaches with pest control but at night the roaches ruled the kitchen. I have picture of the dead roaches, I have pictures of the window units and poor connection tv’s. My family was promise a full refund of our money because of the poor slum lord condition we had to dwell in. After a week of phone conversations today I was told by a representative that I would not be receiving a refund. So, now I’m being stuck up for my money after living through that nightmare. Florida and Orlando is supposed to be a nice family orientated area. I still believe it is but do not stay anywhere on Encore Resort at Reunion, especially at 260 Clawson Way Kissimmee, FL 34747, United States this was the disgusting house address. The staff was rude, showed no compassion or empathy for destroying our vacation. Additionally, my family had to come out of pocket to stay at another resort for the remaining of our time in Orlando costing us thousands. Please do not stay with Encore Resort at Reunion.

Great housing, bad services. The house is very nice, pool is great. However, there is clearly a problem with their service. The check-in office and housing services are 2 different entities, which makes everything complicated. Cleaning is NOT included, so you have to ask for it. Unfortunately, despite being an expensive service, we had to ask them to come back as it was far from being acceptable. We had to ask for pool cleaning to come back as well, since it has not been done properly neither. Finally, upon departure, we reported a lost item - a stroller, and we knew precisely where it has been forgotten. To my surprise, they came back telling me they did not find it. I believe they did not even search

We really wanted to love Encore Resort but... We really wanted to love Encore Resort and make it our yearly family vacation go to spot. Unfortunately, the customer service lacked. As we toured our home upon checkin, the swimming pool was filthy. Besides your typical loads of floating love bugs and debris from the trees, the bottom of the pool was orange/yellow in color and looked unsanitary. At this point they should have just put us in a different home. Instead after 4 out of 6 day stay and going back and forth with management they finally got someone out to clean it. 4 days out of stay was ruined for the kids who could not utilize the pool. A small inconvenience turned into something huge that ruined our stay with them and was a total disappointment for the kids. Management kept giving us excuses and blaming the weather and finally told us "once you receive the home we are not responsible". Terrible way to handle this and we will NEVER be going back. All this because they didn't want to provide any compensation for the inconvenience.

This was our repeat stay This was our repeat stay. While first year was awesome, the property and service wasn't same this time around. The house looked like any other property in the area, run down, cheap furniture etc. We had asked for Pool and Grill at the time of booking. The pool never came on and grill had no propane tank, no utensils. Most likely will not go there again.