Great location Great location, nice accommodations. We have rented at Encore 5 times. One issue that causes us anxiety every time is pool heat. We are happy to pay for pool heat. But, as we have zero access to the temperature settings, the pool is often too cold to swim in.

My family was scheduled to stay at… My family was scheduled to stay at Encore Resort at Reunion from July 12th - 19th. But, we left July 14th at 12 am with a promise of a full refund after the horrific stay. The reason that we left the establishment was the house was extremely hot due to the broke HVAC unit, infestation of roaches throughout the cabinetry and poor to no internet connection on tv’s making it impossible to watch tv. The initial temperature in the upstairs portion of the house ranged between 84-88 degrees. The first floor temperatures ranged between 79-84 degrees. They attempted to fix the issue by putting portable air condition units in the windows. This 1.7 million house had 10 portable air conditioners in the window and fans everywhere to facilitate the movement of air throughout the house. Despite the attempt the house never got below 78 degree look at the picture I have of the staff member standing at the Thermostat. They also attempted to mitigate the infestation of roaches with pest control but at night the roaches ruled the kitchen. I have picture of the dead roaches, I have pictures of the window units and poor connection tv’s. My family was promise a full refund of our money because of the poor slum lord condition we had to dwell in. After a week of phone conversations today I was told by a representative that I would not be receiving a refund. So, now I’m being stuck up for my money after living through that nightmare. Florida and Orlando is supposed to be a nice family orientated area. I still believe it is but do not stay anywhere on Encore Resort at Reunion, especially at 260 Clawson Way Kissimmee, FL 34747, United States this was the disgusting house address. The staff was rude, showed no compassion or empathy for destroying our vacation. Additionally, my family had to come out of pocket to stay at another resort for the remaining of our time in Orlando costing us thousands. Please do not stay with Encore Resort at Reunion.

This was our repeat stay This was our repeat stay. While first year was awesome, the property and service wasn't same this time around. The house looked like any other property in the area, run down, cheap furniture etc. We had asked for Pool and Grill at the time of booking. The pool never came on and grill had no propane tank, no utensils. Most likely will not go there again.

Scary but Great I love my experience but I found bed bugs. They handled it quickly. They gave me a nights refund but I think they should have added something else to this for pain and suffering.

We stayed in July 2018-Lasso Dr We stayed in July 2018. Great place to stay & love the atmosphere & water park onsite. We did have an issue with the house we were in & had to be moved to another one because of a toilet overflowing. The 2nd home didn't have the hot tub or some other features that we had in the 1st house. We also wanted some type of compensation for the inconvenience or reduction of our invoice & didn't get anything. I'm hoping the sales person that worked with me will eventually provide a lower rate when we may book again.