The 4 pm check in time was not family friendly. Lack of communication between resort and property management. The 4 pm check in time was not family friendly. I was given the run Around by many people on the phone regarding checking in and I ended up having to drive around for 3 hours with two miserable children in the car until check in time. What a waste of a day of vacation!

Security needs to seem more interested… Security needs to seem more interested when a call is made with a problem. This pertains to night shift. Would also appreciate railing into private pools for those Of us that need assistance and stability - no matter age of person. What to people do that have mobile disabilities .?

Scary but Great I love my experience but I found bed bugs. They handled it quickly. They gave me a nights refund but I think they should have added something else to this for pain and suffering.

Never going back Too many issues to discuss

THE WORST CUSTOMER SERVICE! THE WORST CUSTOMER SERVICE!! NEVER AGAIN!!!! JUOVANI THE SO CALLED "MANAGER" IS RUDE AND HE WAS SUCCESSFUL AT ONLY ONE THING, RUINING MY VACATION.