Room options not as advertised Hello, we just recently paid to book for Santorini, Greece and the room options given were less than subpar! NOTHING like the beautiful options listed on the website. I’m hoping they can revise their search and help us find a better place. I will update this review and let you know how the customer support has handled this. No way these are high end rooms! It’s my birthday and I already had to wait days to receive the room, only for none of the options to be worth it.

I booked a special 2 night deal for Las… I booked a special 2 night deal for Las Vegas, the dates I was looking for was in early January. All of the hotels they offered cost an additional $80-$120 a night. This is extremely misleading. Hotel Tonight and Expedia both had cheaper rooms. Why would anyone use this service? Seems to me just to have a complicated middle man situation because they really are not offering any deals you cant find elsewhere. Do not use its a scam!!! --- In regards to room hustlers response, they in fact did not check HotelTonight WHICH IS STILL CHEAPER. Regardless of what you say is a "misunderstanding" you as a company advertised one thing and offered another. You are misleading customers into thinking they are getting a good deal when really you tack on more money in the end.

I had a great experience I was definitely skeptical of this website but I have used it twice now and had no issues. The customer service has been exceptional. I had the opportunity to work with Emma and she was absolutely phenomenal! She was patient, answered all of my questions, and went out of her way to make sure she was getting me the best deal. Service like that makes me so comfortable to use a 3rd party platform and I would definitely recommend it.

This is a Scam This is a pure Scam! Do not Purchase anything from them. They show you 5 star hotels but in fact you get low end hotels. The hotels the provided I found a lot cheaper on other hotel websites! When I contacted customer support Ed told me, “ Your dates are popular and as I notice the RIO on bookin.com has only two rooms available and I am happy to issue you a refund but it would be partial since our team took the time to work on your hotel offers based on what the deal portrays. If you'd like a refund it would be partly due to the time it took our team to put that together which was a limited list as you can tell.” This is complete bs and false advertising. I canceled literally less than 24 hours and he won’t give me my full refund! Stay away

Its just a scam Its just a scam, they dont assign you a room right away and ask u to wait 72 hours. I waited for 72 hours and I got an email saying , your hotel choices are ready and choose one. When I login there were no hotels at all. It asked me for dates again and asked me to wait another 72 hours. TOTAL SPAM. Reached customer care and Christi took the issue. She directly closed my issue saying technical issue and when I insisted for help to assign hotel or issue refund in between conversation, she sent a automated reply saying we recheck your request. I asked her if they are issuing my refund, so that I can book from somewhere else and then she disappeared. Very stressfull process and its a TOTAL SCAM with no customer care. Dont fall prey for these people.