Just don’t book with them Just don’t book with them: o booked, they took immediate payment for full amount. It went out of my account. Booking was confirmed. I booked our flights. Then a day later host cancelled booking saying it should never have been confirmed. I cannot find another suitable place for a reasonable cost. This is not ok. I am a host myself on Airbnb. This is terrible

your customer service agents are… your customer service agents are useless as the mammalary glands on a eastern North Carolina pig. they are arrogant, ignorant not helpful and irritating. if we ever cancel, that will be why. supposed to get paid today. renter paid 7 days ago. yesterday vrbo says you get money tomorrow. today they say you get money in 7 business days. someone is lying

VRBO bad service and no help in emergencies VRBO has shockingly bad customer service. When we arrived at our destination- with confirmation of the reservation- we contacted the owner as we had not gotten arrival info. The owner told us he had taken down his VRBO account and removed his property from the site months ago. (!) When we called VRBO for help they gave us the run around and left us waiting for 6hrs. Before putting us into a 2nd rate hotel for 2 days. They said they would get us another apartment which they did not (this after at least 30 conversations and 20 emails). Then they left us Literally on the street with suitcases and no where to stay. They told us to find our own place and they would “reimburse us”. Clearly- we did not trust that they would reimburse us as they never offered to do so with the $1,000 we had already given them. So - VRBO does NOT have your back when a rental reservation falls through. I am Writing this standing on the street with my suitcases around me and with no where to go. I am still waiting for a solution that does mean shelling out more $ or staying in a bad hotel. I will never use them again - and I will write this bad review on every site I can find to do so. Case number: 126670322

VRBO ruined our vacation VRBO ruined our vacation! They are part of the same company we refuse to ever work with again which is Expedia. They will not advocate for your experience as a customer. Their business model is not to give a refund no matter what. Even when the host of the VRBO had a mattress that was made of coils and rocks. I recommend that you work with airbnb instead of VRBO.

Vrbo is a SCAM Vrbo is a SCAM, never again ! I booked the sea view apartment in Hurgadha, Egypt ID: HA-481BOZ and the host phone number in the Vrbo system was wrong. After contacting Virbo agents Rowena and later on Noel via chat they could not find the host and when I canceled the reservation, and requested refund I've been told that money is already with the host who does not exist and they can not do anything SCAAAAAAM !