Exceptional stay Fantastic old home but interior redone really well. quite enjoyable especially new hot tub. great location in twenty nine palms. very close to north entrance to Joshua tree national park.

VRBO ruined our vacation VRBO ruined our vacation! They are part of the same company we refuse to ever work with again which is Expedia. They will not advocate for your experience as a customer. Their business model is not to give a refund no matter what. Even when the host of the VRBO had a mattress that was made of coils and rocks. I recommend that you work with airbnb instead of VRBO.

VRBO bad service and no help in emergencies VRBO has shockingly bad customer service. When we arrived at our destination- with confirmation of the reservation- we contacted the owner as we had not gotten arrival info. The owner told us he had taken down his VRBO account and removed his property from the site months ago. (!) When we called VRBO for help they gave us the run around and left us waiting for 6hrs. Before putting us into a 2nd rate hotel for 2 days. They said they would get us another apartment which they did not (this after at least 30 conversations and 20 emails). Then they left us Literally on the street with suitcases and no where to stay. They told us to find our own place and they would “reimburse us”. Clearly- we did not trust that they would reimburse us as they never offered to do so with the $1,000 we had already given them. So - VRBO does NOT have your back when a rental reservation falls through. I am Writing this standing on the street with my suitcases around me and with no where to go. I am still waiting for a solution that does mean shelling out more $ or staying in a bad hotel. I will never use them again - and I will write this bad review on every site I can find to do so. Case number: 126670322

ABSOLUTELY TERRIBLE CUSTOMER SERVICE ABSOLUTELY TERRIBLE CUSTOMER SERVICE! My partner and I booked a property for a couple of nights in Greece but after not hearing from the host we grew concerned. We used VRBO chat as a way to try and secure the reservation but the rep told us they would give us the hosts number to call. We told him that we dont ant to pay long distance fees and would like VRBO to contact a member of their website. The rep in the chat said we had to call VRBO customer support to issue a phone call. I told the rep again that I didnt want to pay long distance fees to call a rep to which the rep provided me with a phone number that he claimed wouldnt have long distance fees. TURNS OUR THERE WERE FEES! I have now been in a battle with VRBO over the past month trying to get some sort of compensation but I have gotten nowhere. They have FULLY ADMITTED TO THEIR MISTAKE and told me THEY ARE SORRY FOR THE MISTAKE AND THAT I HAVE TO PAY FOR IT. I told them this wasnt acceptable to which they said they will have supervisors look into it. But the longer this drags on the more I am convinced they are just going to drag this on in hopes I stop contacting them. DO NOT USE VRBO, THEY RUN A TERRIBLE BUSINESS.

We had a terrible experience trying to… We had a terrible experience trying to receive our full refund for a reservation that we had to cancel due to the host deciding to stay at the property that weekend. Been a month now and we still have not received the Vrbo fee refund while the vacasa refund has already arrived 10 days ago. Worst vacation experience ever. Situation still not solved