VRBO ruined our vacation VRBO ruined our vacation! They are part of the same company we refuse to ever work with again which is Expedia. They will not advocate for your experience as a customer. Their business model is not to give a refund no matter what. Even when the host of the VRBO had a mattress that was made of coils and rocks. I recommend that you work with airbnb instead of VRBO.

Invoice from VRBO Billing Department As VRBO owners for the past 20 years. We recently encountered an issue where we were charged for a cancellation due to a guest's failure to provide their information for CHECK-IN within 24 hours of booking. Despite receiving a reference number from customer service to cancel the invoice by their Billing department, we continued to receive invoices. Each time we contacted customer service, we were told to wait for the Billing department's response. Eventually, we received a new invoice with double the original price, claiming we hadn't paid. After another call to customer service, we were once again told to wait for the Billing department. This cycle repeated, with additional charges being applied each time. And this case remains unresolved and still waiting to hear back from the Billing Department. We're feeling physically stressed by the actions of VRBO's Billing Department, as they keep increasing the amount each time, despite us being told to be patient and wait for the cancellation. We haven't received any payment from this guest, so there's no money to charge on their end. It's been over two months, and we haven't heard anything from VRBO except for receiving new invoices stating they're charging us double and triple the original amount. The cancellation issues with VRBO are really taking a toll on us physically. The following day, a guest booked our place through VRBO for a period already booked through Airbnb. Our VRBO calendar clearly showed the booking, as I had manually blocked the dates as a precaution. However, someone/system removed the Airbnb booking from the calendar, allowing for a new instant booking through VRBO. When we contacted customer service about the overlapping bookings, they insisted we pay the cancellation fee again, warning that our ranking would suffer if we didn't comply. Has anyone else experienced similar issues with VRBO recently? We haven't done anything wrong from our end and we're feeling physically stressed by the actions of VRBO's Billing Department.

Incompetence rules!! I’m an experienced Superhost on air b n b, listing my property on Vrbo has been an appalling experience !!! I asked 72 hours ago for a UK tax form to be sent to me so I could complete it for HMRC, the tax form they have sent me is for the US. I’ve just been told that this issue is not as simple as it would appear! Really!!!! I’m a UK resident not an American!!!! Surely not rocket science but it would appear it is 🤣🤣🤣🤣🤣 Customer service non-existent! With air b n b , issues resolved with hours. Vrbo, 72 hours after issue, I’m still waiting!! Be wary of using vrbo as a host or guest!!! I’m removing my listing from this platform as they are so incompetent !!!!

VRBO bad service and no help in emergencies VRBO has shockingly bad customer service. When we arrived at our destination- with confirmation of the reservation- we contacted the owner as we had not gotten arrival info. The owner told us he had taken down his VRBO account and removed his property from the site months ago. (!) When we called VRBO for help they gave us the run around and left us waiting for 6hrs. Before putting us into a 2nd rate hotel for 2 days. They said they would get us another apartment which they did not (this after at least 30 conversations and 20 emails). Then they left us Literally on the street with suitcases and no where to stay. They told us to find our own place and they would “reimburse us”. Clearly- we did not trust that they would reimburse us as they never offered to do so with the $1,000 we had already given them. So - VRBO does NOT have your back when a rental reservation falls through. I am Writing this standing on the street with my suitcases around me and with no where to go. I am still waiting for a solution that does mean shelling out more $ or staying in a bad hotel. I will never use them again - and I will write this bad review on every site I can find to do so. Case number: 126670322

Shambles of a company I am of disbelief that a company with such awful customer service and shoddy processes exist, 1 star is an extremely kind rating. Our booking which slept 12 people was double booked and we didn't find out until we were nearly at the property. We phoned the host who advised there was already a family in the property. After speaking with VRBO who offered no assistance, no support and had no empathy for the situation, 12 people were left with no where to go. We are still waiting on a refund from VRBO weeks later even though this wasn't our error and it quite frankly ruined a birthday weekend. If you want to be disappointed, disheartened and out of pocket then VRBO is the company for you.