Terrible Company This company needs striking off. They are on watchdog right now. Clients are going to properties booked with Vrbo abroad only to find it does not exist or is closed. Criminal!

Invoice from VRBO Billing Department As VRBO owners for the past 20 years. We recently encountered an issue where we were charged for a cancellation due to a guest's failure to provide their information for CHECK-IN within 24 hours of booking. Despite receiving a reference number from customer service to cancel the invoice by their Billing department, we continued to receive invoices. Each time we contacted customer service, we were told to wait for the Billing department's response. Eventually, we received a new invoice with double the original price, claiming we hadn't paid. After another call to customer service, we were once again told to wait for the Billing department. This cycle repeated, with additional charges being applied each time. And this case remains unresolved and still waiting to hear back from the Billing Department. We're feeling physically stressed by the actions of VRBO's Billing Department, as they keep increasing the amount each time, despite us being told to be patient and wait for the cancellation. We haven't received any payment from this guest, so there's no money to charge on their end. It's been over two months, and we haven't heard anything from VRBO except for receiving new invoices stating they're charging us double and triple the original amount. The cancellation issues with VRBO are really taking a toll on us physically. The following day, a guest booked our place through VRBO for a period already booked through Airbnb. Our VRBO calendar clearly showed the booking, as I had manually blocked the dates as a precaution. However, someone/system removed the Airbnb booking from the calendar, allowing for a new instant booking through VRBO. When we contacted customer service about the overlapping bookings, they insisted we pay the cancellation fee again, warning that our ranking would suffer if we didn't comply. Has anyone else experienced similar issues with VRBO recently? We haven't done anything wrong from our end and we're feeling physically stressed by the actions of VRBO's Billing Department.

Friends and I booked an apartment through VRBO I, my husband and some friends rented an apartment in Saint Maarten for 3 weeks. Unfortunately things went very wrong from our first day due to unforeseen circumstances. Positives We contacted VRBO as soon as the problem happened they were very helpful, asked us to send photographs and it was agreed we could not stay in the apartment. VRBO agreed they would pay for us to have up-to three nights in a hotel. Negatives We put in a claim to be reimbursed for our three nights in the hotel, we paid our bills individually therefore two separate claims were forwarded to VRBO on the same email. My friend was asked by VRBO to forward bank statements and proof of ID. This was sent via email for both parties. Time and again VRBO asked for proof of documentation this was sent at their request. Eventually they have now settled my friend’s claim but we are still waiting for ours. There have been many emails sent to various departments only to be told the emails are no longer monitored, the case is now closed. There have been many attempts to contact VRBO through their “contact us link” what a joke that is !!! Come on VRBO pay up as we are nearly £300 out of pocket. This is unacceptable!!!!!

Horrible company They charge me a fee for canceling a reservation that I didn’t even approve. This is one of the worst companies I think I have ever worked with. Do not recommend using them at all.

VRBO ruined our vacation VRBO ruined our vacation! They are part of the same company we refuse to ever work with again which is Expedia. They will not advocate for your experience as a customer. Their business model is not to give a refund no matter what. Even when the host of the VRBO had a mattress that was made of coils and rocks. I recommend that you work with airbnb instead of VRBO.