Vrbo is a SCAM Vrbo is a SCAM, never again ! I booked the sea view apartment in Hurgadha, Egypt ID: HA-481BOZ and the host phone number in the Vrbo system was wrong. After contacting Virbo agents Rowena and later on Noel via chat they could not find the host and when I canceled the reservation, and requested refund I've been told that money is already with the host who does not exist and they can not do anything SCAAAAAAM !

We had a terrible experience trying to… We had a terrible experience trying to receive our full refund for a reservation that we had to cancel due to the host deciding to stay at the property that weekend. Been a month now and we still have not received the Vrbo fee refund while the vacasa refund has already arrived 10 days ago. Worst vacation experience ever. Situation still not solved

your customer service agents are… your customer service agents are useless as the mammalary glands on a eastern North Carolina pig. they are arrogant, ignorant not helpful and irritating. if we ever cancel, that will be why. supposed to get paid today. renter paid 7 days ago. yesterday vrbo says you get money tomorrow. today they say you get money in 7 business days. someone is lying

Just don’t book with them Just don’t book with them: o booked, they took immediate payment for full amount. It went out of my account. Booking was confirmed. I booked our flights. Then a day later host cancelled booking saying it should never have been confirmed. I cannot find another suitable place for a reasonable cost. This is not ok. I am a host myself on Airbnb. This is terrible

Friends and I booked an apartment through VRBO I, my husband and some friends rented an apartment in Saint Maarten for 3 weeks. Unfortunately things went very wrong from our first day due to unforeseen circumstances. Positives We contacted VRBO as soon as the problem happened they were very helpful, asked us to send photographs and it was agreed we could not stay in the apartment. VRBO agreed they would pay for us to have up-to three nights in a hotel. Negatives We put in a claim to be reimbursed for our three nights in the hotel, we paid our bills individually therefore two separate claims were forwarded to VRBO on the same email. My friend was asked by VRBO to forward bank statements and proof of ID. This was sent via email for both parties. Time and again VRBO asked for proof of documentation this was sent at their request. Eventually they have now settled my friend’s claim but we are still waiting for ours. There have been many emails sent to various departments only to be told the emails are no longer monitored, the case is now closed. There have been many attempts to contact VRBO through their “contact us link” what a joke that is !!! Come on VRBO pay up as we are nearly £300 out of pocket. This is unacceptable!!!!!