Our shared ambition is simple SCREW YOU! Our shared ambition is simple: deliver better traveler experiences across the entire traveler journey and maintain trust in the Vrbo marketplace. To meet travelers’ expectations and help you deliver more value, we are modifying how we manage partner-initiated cancellations. Starting May 23, 2024, every avoidable cancellation will incur a 7-day temporary listing level suspension in addition to the cancellation fee. Temporary suspension will begin 10 days after the cancellation occurs if it is not waived by Vrbo. We know some cancellations are unavoidable. As a reminder, please submit a waiver request so you aren’t penalized for things out of your control, like when a pipe bursts, the power goes out, or someone can’t agree to your house rules. For more information about the waiver process, click here. Thank you for limiting your cancellations and taking care of travelers. EXPEDIA IS A PREDATORY COMPANY RUN BY GREEDY FOOLS WHO DON'T CARE ABOUT TYOU OR ME OR ANYONE BUT THEMSELVES.

Poor Communications - Awful Communications 7day break in Tenterden Kent paid in full weeks ago - been waiting for the key code to get in to the property on this coming Monday the 29/4/24 been told by VRBO a number of times will get the code now the problem has allegedly been passed to the HOST, however no reply from her either - so we are off down the motor way on Monday without any idea of how we can get in - Yet another example of companies using APPS instead of humans in customer services

Friends and I booked an apartment through VRBO I, my husband and some friends rented an apartment in Saint Maarten for 3 weeks. Unfortunately things went very wrong from our first day due to unforeseen circumstances. Positives We contacted VRBO as soon as the problem happened they were very helpful, asked us to send photographs and it was agreed we could not stay in the apartment. VRBO agreed they would pay for us to have up-to three nights in a hotel. Negatives We put in a claim to be reimbursed for our three nights in the hotel, we paid our bills individually therefore two separate claims were forwarded to VRBO on the same email. My friend was asked by VRBO to forward bank statements and proof of ID. This was sent via email for both parties. Time and again VRBO asked for proof of documentation this was sent at their request. Eventually they have now settled my friend’s claim but we are still waiting for ours. There have been many emails sent to various departments only to be told the emails are no longer monitored, the case is now closed. There have been many attempts to contact VRBO through their “contact us link” what a joke that is !!! Come on VRBO pay up as we are nearly £300 out of pocket. This is unacceptable!!!!!

Terrible Company This company needs striking off. They are on watchdog right now. Clients are going to properties booked with Vrbo abroad only to find it does not exist or is closed. Criminal!

I just booked a hotel room through… I just booked a hotel room through expedia, and nothing was written about some fee. No where ever was it even talking about VRBO and they took a whole 12% more from my account for no reason whatsoever.