Listing on VRBO used to be a very easy…. Not any more. Listing on VRBO used to be a very easy process. Now putting up a new listing is a nighmare. I have spent over an hour trying to put up a new listing and I keep getting this error message for over an hour: "Try refreshing the page. We're having trouble loading this. Wait a moment, then try again." I tried calling the customer service number at 8:40 am on a Tuesday morning and received a recorded message that their offices are closed and to call back later. This is horrific customer service and a terrible website. How can the website have issues at the very beginning of the listing process for over an hour. This is not the first time I've had problems trying to put up a listing.

VRBO ruined our vacation VRBO ruined our vacation! They are part of the same company we refuse to ever work with again which is Expedia. They will not advocate for your experience as a customer. Their business model is not to give a refund no matter what. Even when the host of the VRBO had a mattress that was made of coils and rocks. I recommend that you work with airbnb instead of VRBO.

Incompetence rules!! I’m an experienced Superhost on air b n b, listing my property on Vrbo has been an appalling experience !!! I asked 72 hours ago for a UK tax form to be sent to me so I could complete it for HMRC, the tax form they have sent me is for the US. I’ve just been told that this issue is not as simple as it would appear! Really!!!! I’m a UK resident not an American!!!! Surely not rocket science but it would appear it is 🤣🤣🤣🤣🤣 Customer service non-existent! With air b n b , issues resolved with hours. Vrbo, 72 hours after issue, I’m still waiting!! Be wary of using vrbo as a host or guest!!! I’m removing my listing from this platform as they are so incompetent !!!!

VRBO bad service and no help in emergencies VRBO has shockingly bad customer service. When we arrived at our destination- with confirmation of the reservation- we contacted the owner as we had not gotten arrival info. The owner told us he had taken down his VRBO account and removed his property from the site months ago. (!) When we called VRBO for help they gave us the run around and left us waiting for 6hrs. Before putting us into a 2nd rate hotel for 2 days. They said they would get us another apartment which they did not (this after at least 30 conversations and 20 emails). Then they left us Literally on the street with suitcases and no where to stay. They told us to find our own place and they would “reimburse us”. Clearly- we did not trust that they would reimburse us as they never offered to do so with the $1,000 we had already given them. So - VRBO does NOT have your back when a rental reservation falls through. I am Writing this standing on the street with my suitcases around me and with no where to go. I am still waiting for a solution that does mean shelling out more $ or staying in a bad hotel. I will never use them again - and I will write this bad review on every site I can find to do so. Case number: 126670322

Terrible Company This company needs striking off. They are on watchdog right now. Clients are going to properties booked with Vrbo abroad only to find it does not exist or is closed. Criminal!