Considering we stayed a year ago... Considering we stayed a year ago, left early due to the lack of cleanliness of the condo and called and complained about it and the customer service person I spoke to didn’t seem to care or even try and make it right, and are just now being asked to rate our stay I’ve decided to give a 1 Star because the experience was so disappointing. We have been staying at these condos for years and we’re treated so poorly and because of this we have decided to stay elsewhere for the 1st time. This is unfortunate as we had always had such a great time here.

Poorly Managed We stayed in three different units. All were dirty. The last one was better because I complained about the condition of the previous two. These units are not being managed well by the company or the owners. It's too bad because this company used to be top notch!

Please Reconsider Laundry Requirement at checkout. We have really enjoyed our stays at the the Blu Pacific Resorts. My only concern, is the requirement to do the laundry before leaving on check out. Not only does it seem it should be covered in the “cleaning fee” for every registration, but because of the this requirement our towels smelled and I had to rewash them before using them at arrival. Please reconsider this rule, Blu Pacific Reaorts. Thank you.

Encourages Canceling VRBO Reservation and Booking Direct I made a reservation through VRBO for a luxury rental in Sunriver, OR. The reservation was confirmed and my credit card was charged ($3K). My reservation was confirmed on Tues. Thursday I received a phone call at work from Blue Pacific Vacation Rentals claiming there was an error in the rate charged. I was at work and unable to discuss the matter, much less understand the fast talking representative. I requested they email me with the details. A series of emails ensued, with Blue Pacific Vacation Rentals providing a vague explanation of “the problem”, but explicitly offering a different total cost, excluding the VRBO fee. Today, Sun, I had a chance to look at the situation and called VRBO for their assistance. VRBO requested I forward them the email with Blue Pacific Vacation Rentals “offer”, which is a violation of VBRO’s policy. I was out on hold while Blue Pacific Vacation Rental was contacted by VRBO. After a few minutes, VRBO returned to the call, and said Blue Pacific Vacation Rentals mentioned they were “uncomfortable” with my reservation, and canceled it. Wait…what? They were uncomfortable with me and my $3K, (for 5 days) and VIOLATED the terms with VRBO, but I’m at fault? BEWARE! Blue Pacific Vacation Rentals has unethical business practices.

Appalling customer service from Blue Pacific! Appalling customer service from Blue Pacific Vacation Rentals! Upon arriving we noticed the unit was missing several items that had been supplied our previous 3 stays. (A few extra rolls of toilet paper, Kleenex, ample towels and washcloths etc.) We requested these from Blue Pacific. We were shocked by their response. We were informed that their staff photographs everything after stocking a unit for the next guests and had “verified” that the unit was fully stocked. Seriously? We just paid this woman $2,492.68 and she has the gall to question our integrity over a few rolls of toilet paper? We calmly informed her that we had looked in every possible location and the items simply were not there. While we were out of the condo her staff brought the missing items. (They still did not bring the Kleenex…) Rather than admit their omission and apologize, Blue Pacific had the audacity to send this follow-up text; “Our staff member was able to come by and verified supplies in the bathrooms. The additional towels, handtowels, and washcloths were in the bathroom cupboard/drawer and double checked. She was also able to verify both restrooms were supplied with 2 additional rolls of toilet paper under each sink as per the standard starter items for all units and verified each bathroom had kleenex on the counter.” Does this woman think we are blind? My husband and I don’t get upset easily, but this really struck a nerve. To treat a customer this way, especially over so small an issue, is the epidemy of poor customer service. (I would expect more from a Motel 6!) This, along with their dismal rating with the Better Business Bureau is ample reason to stay far away from this company.