We had an amazing view at the condo and… We had an amazing view at the condo and saw lots of whales however, it was extremely uncomfortable to sit in the living area as the furniture smelled so bad like old body odor. We even tried put blankets over the furniture to mask the smell without any luck. The bedrooms on the most part were nice however, very dusty. I was told that they don't always clean in between stays which seems very odd to me as they charge a cleaning fee to every guest so they should clean it after every guest. We had to have them come clean the floors, and dust. I wouldn't say the people at Blue Pacific are very patient. But again I will say that the view is spectacular!!

Don’t rent property managed by Blue… Don’t rent property managed by Blue Pacific Vacation Rental. Horrible customer service! We’ve rented a Depoe Bay property four out of the last five years. (The Lighthouse) Never needed the management company until this trip. The unit was short several items such as TP, Kleenex, hand towels etc. We politely informed Blue Pacific. We received a very rude response stating that all items were stocked in the unit and insinuating that we must be either stupid, lying or both. Eventually the staff came with the missing items, but what a huge hassle! And no apology! We will never rent another property managed by this company. They have earned their ratings. 1.5 star Yelp and 1 star Better Business Bureau.

The experience was just ok, not great The unit was nice, but there was a large stain on the carpet and we could not get the hot tub Jets off. Nobody answered at either phone number that we were given

Blue Pacific says COVID does not apply?!? As you can see from the numerous reviews since COVID, this company has taken advantage of its customers - many of them being long-time customers such as ourselves (13 rentals!). We also had to cancel due to having multiple families coming from various parts of the country; many with underlying health conditions. It was one of the most painful transactions we've ever dealt with. We weren't even asking for a refund - we asked if we could apply our payment to the home the following year. Not "per the contract". COVID didn't exist when the contract was agreed upon! Rude, would not return calls, would not abide by the guidelines set forth by Oregon's governor. Our own family made the decision to vacation in Sunriver alone, without the rest of our family. We called a few other property management companies, along with VRBO - they ALL had very lenient cancellation policies during this pandemic. Ended up using "Village Properties at Sunriver" - very gracious and helpful with our many calls. Also, we found after renting from a different company, the "clean up" mandated by Blue Pacific is ridiculous! This was the first year, the only thing we needed to do was take out the trash and start the dishwasher - done. Not the case with Blue Pacific. The housekeeping fee BP charges would indicate a spotless home upon arrival - it's "surface" clean but never feels real clean. Blue Pacific is not local and not nice. Avoid, avoid, avoid, and be kind and support the many other local businesses in Sunriver!

Encourages Canceling VRBO Reservation and Booking Direct I made a reservation through VRBO for a luxury rental in Sunriver, OR. The reservation was confirmed and my credit card was charged ($3K). My reservation was confirmed on Tues. Thursday I received a phone call at work from Blue Pacific Vacation Rentals claiming there was an error in the rate charged. I was at work and unable to discuss the matter, much less understand the fast talking representative. I requested they email me with the details. A series of emails ensued, with Blue Pacific Vacation Rentals providing a vague explanation of “the problem”, but explicitly offering a different total cost, excluding the VRBO fee. Today, Sun, I had a chance to look at the situation and called VRBO for their assistance. VRBO requested I forward them the email with Blue Pacific Vacation Rentals “offer”, which is a violation of VBRO’s policy. I was out on hold while Blue Pacific Vacation Rental was contacted by VRBO. After a few minutes, VRBO returned to the call, and said Blue Pacific Vacation Rentals mentioned they were “uncomfortable” with my reservation, and canceled it. Wait…what? They were uncomfortable with me and my $3K, (for 5 days) and VIOLATED the terms with VRBO, but I’m at fault? BEWARE! Blue Pacific Vacation Rentals has unethical business practices.