My rci resort has switched to Vacatia… My rci resort has switched to Vacatia for handling maintenance fees. Last year I mailed a checked on time for this and over a month later they sent a notice that I hadn’t paid. When I called they found my check. They evidently don’t have a good processing system. This year I tried to deposit my week and was denied for non payment of fees. I paid on time and my check was cashed. If a company can’t handle payments from customers something is wrong. I am trying to straighten this out now.

No one is there On two occasions I tried to use the Chat feature on the website during business hours. Both times 'no one is available' was the only response after 15 minutes of waiting. There is also no information about how one cancels a reservation. There should be a FAQ on 'how do I cancel an existing reservation.', and/or a tab on the website.

Bad timeshare Bad timeshare, they will not work with customers, the Grand shores West is a dump with horrible parking, and They charge more for maintenance fees and trumped-up charges than my Hilton Hawaii Timeshare. Most of the time customer service is no working. No AC in the hallway for more than 2 years, tiny dumpy rooms. All and All I am trapped into a horrible situation. Vacatia has worse integrity then Wyndham.

They are a disaster They are a disaster. They took over management of a place where I have a time share. Under prior management for 20 year, never a complaint. This year, under their management, I rented my unit out through Vacatia. They told me it was rented for the entire week. I never got a check. Called them and was told they switched, but the renters in someone else's unit and put an owner in mine, thus no rent. When I raised a fuss, they sent me a minimal check..didn't even cover one night's rental. Disgusted, I put the place up for sale through them. They found a buyer dirt, dirt cheap. That was fine. But, I signed the papers in October. It is now Dec. 23, and they still haven't closed on it. I will not get it closed in this fiscal year. They never call me back and when I asked for the number of the resort itself, they gave me a run around, 6 different numbers and none of them was the resort. They are totally incompetent.

DVC resale I would my points. I had a buyer. He was paying my closing costs Of course, they told me to sell cheap and of course, Disney said nope we would buy it. Vacatia told me nothing changed except now Disney was buying. PS gt my money minus closing cost. This woman makes you sell cheap because sh works for Disney. Had I known I would have canceled sell.I am out $1300. Obviously Disnry is hurting.