Bad timeshare Bad timeshare, they will not work with customers, the Grand shores West is a dump with horrible parking, and They charge more for maintenance fees and trumped-up charges than my Hilton Hawaii Timeshare. Most of the time customer service is no working. No AC in the hallway for more than 2 years, tiny dumpy rooms. All and All I am trapped into a horrible situation. Vacatia has worse integrity then Wyndham.

No one is there On two occasions I tried to use the Chat feature on the website during business hours. Both times 'no one is available' was the only response after 15 minutes of waiting. There is also no information about how one cancels a reservation. There should be a FAQ on 'how do I cancel an existing reservation.', and/or a tab on the website.

When we got there there was nothing but … When we got there there was nothing but smart A$$ people behind the desk The woman in front of us was treated so badly because she's never stayed there before. The woman on the desk just rolled her eyes and talk to her like she was in idiot. There was no parking and it rain and the back parking lot flood and no one bothered to put up a sign or anything that says parking lot may flood. One of the cars got flood and all the front desk could say,"Not my problem." I was not too impressed with the whole experience!!

Will not use site to book property in the future Will not use site to book property again. There are hidden fees. After booking my stay and arriving I was charged almost double in fees than what was listed on the website.

vacatia was good but the resort was … vacatia was good but the resort was NOT, But when I contacted a rep at Vaca she was more then happy to assist me and even put me up in another hotel if needed, but this hotel had vomit and urine on the floor worse smell ever, complained the first night about the urine smell, they found the vomit and cleaned it up but urine was still there complained a second day thats when they finally moved the bed and saw the urine stain!