Extremely disappointed with the room Extremely disappointed with the room, the bed completely dips in the middle absolutely worse bed we have ever slept in, the room is dusty no tea or coffee provided

My rci resort has switched to Vacatia… My rci resort has switched to Vacatia for handling maintenance fees. Last year I mailed a checked on time for this and over a month later they sent a notice that I hadn’t paid. When I called they found my check. They evidently don’t have a good processing system. This year I tried to deposit my week and was denied for non payment of fees. I paid on time and my check was cashed. If a company can’t handle payments from customers something is wrong. I am trying to straighten this out now.

Back in February of 2021 my bank debit… Back in February of 2021 my bank debit card was compromised and a charge of $501.14 was taken from my account. I text the company through messenger and they never responded. The bank wanted a police report so they could investigate. I was asking Vistania if they could supply name of person/person's that used the debit card to pay for rental. It would of helped with investigations and I could have them arrested. Long story short, the bank said everything looked legit and therefore they are not refunding money. The police closed case due to this. So I am out $2268.

Disappointing! Really disappointed on how they handle customer service. We reserved a hotel room at panama city, but days ago the reports have been saying that the weather was bad due to hurricane barry,beaches were closed to the public, they even have double redflags on those days. We called days ago to cancel due to the weather and ask for refund since its weather related but they said to only refund if it is an emergency state. We hoped we they would consider Has been going on for weeks, poor communication, they keep making promises to either call u or ff up with the hotel yet nothing really happens.called the hotels(also was not receptive). Overall im not happy on how it turned out just left you hanging, been a month already yet thw response is always the same. Ive gotten tired already so i give up. Im never booking w vacatia anymore.they couldve at least given us a compensation in return, that one night costs us 400 bucks it all went to nothing. Just really disappointed and unhappy with the service.

It was the worst experience ever It was the worst experience ever. Took 2 hours to check-in. I was not aware of I would have to check-in at an off-site location. I was sent to 3 different places before reaching the correct location. Unacceptable and highly doubt that I will book with you all again.