vacatia was good but the resort was … vacatia was good but the resort was NOT, But when I contacted a rep at Vaca she was more then happy to assist me and even put me up in another hotel if needed, but this hotel had vomit and urine on the floor worse smell ever, complained the first night about the urine smell, they found the vomit and cleaned it up but urine was still there complained a second day thats when they finally moved the bed and saw the urine stain!

My rci resort has switched to Vacatia… My rci resort has switched to Vacatia for handling maintenance fees. Last year I mailed a checked on time for this and over a month later they sent a notice that I hadn’t paid. When I called they found my check. They evidently don’t have a good processing system. This year I tried to deposit my week and was denied for non payment of fees. I paid on time and my check was cashed. If a company can’t handle payments from customers something is wrong. I am trying to straighten this out now.

The stay was great until my last night The stay was great until my last night. As I slept, I heard what sounded like a flood. I learned that there was a huge water leak in my closet. I called maintenance and he could not make the repair. The front desk offered to move me but I was traveling with my daughter who was special needs. After the initial whoosh sound of the water there was the never ending drip drop of the water hitting the safe in the closet. I got No sleep for an upcoming 14 hour drive and I called multiple times to request a call from the manager because I feel I am due some type of compensation but I have yet to hear from a manager. I am blasting this resort on Facebook.

Though the property was nice Though the property was nice, immediately after checking in, they directed us to a sales man. No ice on the freezer, no cleaning services or changes of towers, etc, and after paying the rate I did and not able to check it n the until very late, they were not accommodating with a late checkout. Not a good experience.

It was the worst experience ever It was the worst experience ever. Took 2 hours to check-in. I was not aware of I would have to check-in at an off-site location. I was sent to 3 different places before reaching the correct location. Unacceptable and highly doubt that I will book with you all again.