DVC resale I would my points. I had a buyer. He was paying my closing costs Of course, they told me to sell cheap and of course, Disney said nope we would buy it. Vacatia told me nothing changed except now Disney was buying. PS gt my money minus closing cost. This woman makes you sell cheap because sh works for Disney. Had I known I would have canceled sell.I am out $1300. Obviously Disnry is hurting.

We are disappointed staying at your … We are disappointed staying at your condominium.

SHADY AND UNPROFESSIONAL This is my second day on vacation and my family is still not in the unit that we booked for the 21st through the 28th. I called yesterday and spoke to the Westgate Myrtle Beach and they told me my unit was ready. We arrived after a 13 hour drive to be stuffed in a very small Hotel room, because they rented our unit!!!!!!!!! The hotel room is a 2 Star at best. Very small. I have called Customer Service and have left my number numerous times. I have also sent emails with no response. However I did get an email from Camilla about enjoying our stay. What a joke. This is by far the worst experience I’ve ever had on a vacation rental. The fine print did not cover them renting our unit and sticking us in a hotel room at a ridiculous rate of what we paid for the unit. The hotel gave us a 50$ gift card for their restaurant and waved our resort fees but also promised to resolve first thing this morning. I checked at the desk this morning and they basically did not understand how or why this was an issue. I don’t understand how a resort and Vacatia can double book a unit and leave the consumer hanging.

Worst vacation ever Worst vacation ever! Fortunately, it was only a 2.5 hour car ride to go back home. The villa was dirty, smelly, and old. There were not enough tables in the restaurants to accommodate all the guests or lounge chairs by the pool. If we were not at the pool by 9am, we sat at a picnic table - so much for relaxing in the sun. If we were not at the restaurant by 5pm, we ate PAPA JOHNS - I can do that at home. I tried to book some spa services for myself and my daughter and the girl at spa reception was so rude, instead of relaxing - I left annoyed. NICE! We only stayed 2 of the 6 nights we had booked and 1 week later I still have NO REFUND. I will be calling my credit card company tomorrow to see if they will cancel payment equal to my refund amount. I will never use or recommend VACATIA to anyone - not even people I don’t like. Total waste of my vacation time from work and my kids spring break was ruined, not to mention, now the headache of refund issues. What a mess!

Disappointing! Really disappointed on how they handle customer service. We reserved a hotel room at panama city, but days ago the reports have been saying that the weather was bad due to hurricane barry,beaches were closed to the public, they even have double redflags on those days. We called days ago to cancel due to the weather and ask for refund since its weather related but they said to only refund if it is an emergency state. We hoped we they would consider Has been going on for weeks, poor communication, they keep making promises to either call u or ff up with the hotel yet nothing really happens.called the hotels(also was not receptive). Overall im not happy on how it turned out just left you hanging, been a month already yet thw response is always the same. Ive gotten tired already so i give up. Im never booking w vacatia anymore.they couldve at least given us a compensation in return, that one night costs us 400 bucks it all went to nothing. Just really disappointed and unhappy with the service.