It was the worst experience ever It was the worst experience ever. Took 2 hours to check-in. I was not aware of I would have to check-in at an off-site location. I was sent to 3 different places before reaching the correct location. Unacceptable and highly doubt that I will book with you all again.

SHADY AND UNPROFESSIONAL This is my second day on vacation and my family is still not in the unit that we booked for the 21st through the 28th. I called yesterday and spoke to the Westgate Myrtle Beach and they told me my unit was ready. We arrived after a 13 hour drive to be stuffed in a very small Hotel room, because they rented our unit!!!!!!!!! The hotel room is a 2 Star at best. Very small. I have called Customer Service and have left my number numerous times. I have also sent emails with no response. However I did get an email from Camilla about enjoying our stay. What a joke. This is by far the worst experience I’ve ever had on a vacation rental. The fine print did not cover them renting our unit and sticking us in a hotel room at a ridiculous rate of what we paid for the unit. The hotel gave us a 50$ gift card for their restaurant and waved our resort fees but also promised to resolve first thing this morning. I checked at the desk this morning and they basically did not understand how or why this was an issue. I don’t understand how a resort and Vacatia can double book a unit and leave the consumer hanging.

Extremely disappointed with the room Extremely disappointed with the room, the bed completely dips in the middle absolutely worse bed we have ever slept in, the room is dusty no tea or coffee provided

My rci resort has switched to Vacatia… My rci resort has switched to Vacatia for handling maintenance fees. Last year I mailed a checked on time for this and over a month later they sent a notice that I hadn’t paid. When I called they found my check. They evidently don’t have a good processing system. This year I tried to deposit my week and was denied for non payment of fees. I paid on time and my check was cashed. If a company can’t handle payments from customers something is wrong. I am trying to straighten this out now.

Charged a $500 cleaning fee at check in … Charged a $500 cleaning fee at check in which was not expected, Minimal furnishings pots and pans etc, entry gate didn't work, furniture old and falling apart, beds old, one month stay never cleaned the room once. Trash receptacles had to be driven to.