No one is there On two occasions I tried to use the Chat feature on the website during business hours. Both times 'no one is available' was the only response after 15 minutes of waiting. There is also no information about how one cancels a reservation. There should be a FAQ on 'how do I cancel an existing reservation.', and/or a tab on the website.

SHADY AND UNPROFESSIONAL This is my second day on vacation and my family is still not in the unit that we booked for the 21st through the 28th. I called yesterday and spoke to the Westgate Myrtle Beach and they told me my unit was ready. We arrived after a 13 hour drive to be stuffed in a very small Hotel room, because they rented our unit!!!!!!!!! The hotel room is a 2 Star at best. Very small. I have called Customer Service and have left my number numerous times. I have also sent emails with no response. However I did get an email from Camilla about enjoying our stay. What a joke. This is by far the worst experience I’ve ever had on a vacation rental. The fine print did not cover them renting our unit and sticking us in a hotel room at a ridiculous rate of what we paid for the unit. The hotel gave us a 50$ gift card for their restaurant and waved our resort fees but also promised to resolve first thing this morning. I checked at the desk this morning and they basically did not understand how or why this was an issue. I don’t understand how a resort and Vacatia can double book a unit and leave the consumer hanging.

Will not use site to book property in the future Will not use site to book property again. There are hidden fees. After booking my stay and arriving I was charged almost double in fees than what was listed on the website.

Extremely disappointed with the room Extremely disappointed with the room, the bed completely dips in the middle absolutely worse bed we have ever slept in, the room is dusty no tea or coffee provided

Worst vacation ever Worst vacation ever! Fortunately, it was only a 2.5 hour car ride to go back home. The villa was dirty, smelly, and old. There were not enough tables in the restaurants to accommodate all the guests or lounge chairs by the pool. If we were not at the pool by 9am, we sat at a picnic table - so much for relaxing in the sun. If we were not at the restaurant by 5pm, we ate PAPA JOHNS - I can do that at home. I tried to book some spa services for myself and my daughter and the girl at spa reception was so rude, instead of relaxing - I left annoyed. NICE! We only stayed 2 of the 6 nights we had booked and 1 week later I still have NO REFUND. I will be calling my credit card company tomorrow to see if they will cancel payment equal to my refund amount. I will never use or recommend VACATIA to anyone - not even people I don’t like. Total waste of my vacation time from work and my kids spring break was ruined, not to mention, now the headache of refund issues. What a mess!