Extremely disappointed with the room Extremely disappointed with the room, the bed completely dips in the middle absolutely worse bed we have ever slept in, the room is dusty no tea or coffee provided

They are a disaster They are a disaster. They took over management of a place where I have a time share. Under prior management for 20 year, never a complaint. This year, under their management, I rented my unit out through Vacatia. They told me it was rented for the entire week. I never got a check. Called them and was told they switched, but the renters in someone else's unit and put an owner in mine, thus no rent. When I raised a fuss, they sent me a minimal check..didn't even cover one night's rental. Disgusted, I put the place up for sale through them. They found a buyer dirt, dirt cheap. That was fine. But, I signed the papers in October. It is now Dec. 23, and they still haven't closed on it. I will not get it closed in this fiscal year. They never call me back and when I asked for the number of the resort itself, they gave me a run around, 6 different numbers and none of them was the resort. They are totally incompetent.

Will not use site to book property in the future Will not use site to book property again. There are hidden fees. After booking my stay and arriving I was charged almost double in fees than what was listed on the website.

Charged a $500 cleaning fee at check in … Charged a $500 cleaning fee at check in which was not expected, Minimal furnishings pots and pans etc, entry gate didn't work, furniture old and falling apart, beds old, one month stay never cleaned the room once. Trash receptacles had to be driven to.

Disappointing! Really disappointed on how they handle customer service. We reserved a hotel room at panama city, but days ago the reports have been saying that the weather was bad due to hurricane barry,beaches were closed to the public, they even have double redflags on those days. We called days ago to cancel due to the weather and ask for refund since its weather related but they said to only refund if it is an emergency state. We hoped we they would consider Has been going on for weeks, poor communication, they keep making promises to either call u or ff up with the hotel yet nothing really happens.called the hotels(also was not receptive). Overall im not happy on how it turned out just left you hanging, been a month already yet thw response is always the same. Ive gotten tired already so i give up. Im never booking w vacatia anymore.they couldve at least given us a compensation in return, that one night costs us 400 bucks it all went to nothing. Just really disappointed and unhappy with the service.