Paula
GBMy rci resort has switched to Vacatia… My rci resort has switched to Vacatia for handling maintenance fees. Last year I mailed a checked on time for this and over a month later they sent a notice that I hadn’t paid. When I called they found my check. They evidently don’t have a good processing system. This year I tried to deposit my week and was denied for non payment of fees. I paid on time and my check was cashed. If a company can’t handle payments from customers something is wrong. I am trying to straighten this out now.
mary
GBBad timeshare Bad timeshare, they will not work with customers, the Grand shores West is a dump with horrible parking, and They charge more for maintenance fees and trumped-up charges than my Hilton Hawaii Timeshare. Most of the time customer service is no working. No AC in the hallway for more than 2 years, tiny dumpy rooms. All and All I am trapped into a horrible situation. Vacatia has worse integrity then Wyndham.
Erin Blocker
GBWe set up a family trip we cancelled it… We set up a family trip we cancelled it due to the hurricane approaching they still took our money we never got our money back I would Never seek their help in booking a place again they still your money
Pearl Chisom
GBvacatia was good but the resort was … vacatia was good but the resort was NOT, But when I contacted a rep at Vaca she was more then happy to assist me and even put me up in another hotel if needed, but this hotel had vomit and urine on the floor worse smell ever, complained the first night about the urine smell, they found the vomit and cleaned it up but urine was still there complained a second day thats when they finally moved the bed and saw the urine stain!
Mariah Ellison
GBIt was the worst experience ever It was the worst experience ever. Took 2 hours to check-in. I was not aware of I would have to check-in at an off-site location. I was sent to 3 different places before reaching the correct location. Unacceptable and highly doubt that I will book with you all again.