Bill Tewinkle
GBNo one is there On two occasions I tried to use the Chat feature on the website during business hours. Both times 'no one is available' was the only response after 15 minutes of waiting. There is also no information about how one cancels a reservation. There should be a FAQ on 'how do I cancel an existing reservation.', and/or a tab on the website.
Clari Schuyler
GBThough the property was nice Though the property was nice, immediately after checking in, they directed us to a sales man. No ice on the freezer, no cleaning services or changes of towers, etc, and after paying the rate I did and not able to check it n the until very late, they were not accommodating with a late checkout. Not a good experience.
Kathy Claypoole
GBBack in February of 2021 my bank debit… Back in February of 2021 my bank debit card was compromised and a charge of $501.14 was taken from my account. I text the company through messenger and they never responded. The bank wanted a police report so they could investigate. I was asking Vistania if they could supply name of person/person's that used the debit card to pay for rental. It would of helped with investigations and I could have them arrested. Long story short, the bank said everything looked legit and therefore they are not refunding money. The police closed case due to this. So I am out $2268.
Barb
GBDVC resale I would my points. I had a buyer. He was paying my closing costs Of course, they told me to sell cheap and of course, Disney said nope we would buy it. Vacatia told me nothing changed except now Disney was buying. PS gt my money minus closing cost. This woman makes you sell cheap because sh works for Disney. Had I known I would have canceled sell.I am out $1300. Obviously Disnry is hurting.
mary
GBBad timeshare Bad timeshare, they will not work with customers, the Grand shores West is a dump with horrible parking, and They charge more for maintenance fees and trumped-up charges than my Hilton Hawaii Timeshare. Most of the time customer service is no working. No AC in the hallway for more than 2 years, tiny dumpy rooms. All and All I am trapped into a horrible situation. Vacatia has worse integrity then Wyndham.