LeeAnn Madden
AWResort Rental Pros IS A SCAM AND BOGUS… Resort Rental Pros IS A SCAM AND BOGUS COMPANY. “ Christian “ is a 3rd party and not working for the condo owners. He is taking money and not delivering. He advertises and poses as a condo owner, takes money for vacation and then tries to piece together a vacation. This left us with three separate reservations for a one week stay at a resort. He’s not affiliated with a Resort and he’s not affiliated with the owner. At one point our reservation, parts of it were canceled. Then we’re given a new reservation number for two separate reservations for the week. The day we were arriving we received an email that we had to use the owners name, in order to check in and if we didn’t, our reservation would be canceled we were not supposed to use his name or the third-party, VBRO, as our rental provider. VBRO is aware I called, but they essentially did nothing. He advertises through Expedia as well. Beware! I was in close contact with my resort and they are aware of his activities. They worked with us and we were able to have a vacation. Others who arrived here at the resort thinking they had rented a condo found out that no reservation for them existed. DO NOT TRUST OR USE CHRISTIAN OR RESORT RENTAL PROS!!!!!
Amanda Kurzydlowski
GBResort Rental Pros is a scam Resort Rental Pros is a scam. They cancelled our 6-day St. Thomas reservation 48 hours before we were set to arrive. Their customer service is laughable and they do not care because there is no recourse on VRBO; you can only review after your stay. Do NOT rent from this company. I would give them zero starts if possible.
Jennifer Gliwa Kilgallon
GBStay away! We booked a property through VRBO in January 2021 for a trip in March 2021. Received a confirmation from VRBO on March 13th only to get a TEXT message from Resort Rental Pros telling us that our reservation was cancelled because the unit was sold due to covid. Now there’s not a room to be found at our destination. You can blame a lot of things on covid but you don’t just sell a timeshare overnight. Do your homework before booking and STAY AWAY from this company so you don’t experience the same disappointment that we did.
Dorothy Martino
GBWe had reservations during Covid and bc… We had reservations during Covid and bc members of our party had Covid we had to cancel the reservation. Ah, not so fast. They would only allow us to move it to another date ($1000 deposit at stake and they refused to refund). So, now my husband within the past 4 months had emergency quadruple bypass surgery And hip replacement last week. Doctors won’t clear him in time for our reservation this august, they refuse to even move the reservation to another date! Like it’s $1000 they’ve been holding hostage and they’re like “ sorry for the inconvenience, but go F yourself”. We aren’t rich. My husband has been out of work since January bc of the heart problem they found. DO NOT BOOK ANY VACATION WITH VACATION RENTAL PROS
JA
AWResort Rental Pros is a SCAM Resort Rental Pros is a SCAM. I booked a place through VRBO that another family member stays at and upon arrival was told I only had booked for half the days. They are not recognized by this resort- La Cabana - and no one could explain what would happen to my final three nights here nor why I was able to get in. They have no contact with the "broker" except that some owners must ask them to book their units for them. but Resort Rental pros accepts money without confirmation of a place to stay and then goes an hunts for one. If they don't find one, I don't know what will happen. they refuse to call me or acknowledge that I will have to move three days before my departure without telling me where I am supposed to move - as if I should have to do so. This is outrageous and La Cabana claims it's not responsible but I also cannot quite believe that