I had a great experience of Contractor… I had a great experience of Contractor Umbrella, they had to act quickly in the beginning due to circumstances outside of their control but they took that in their stride and continued in the same vein. The time recording/payslips etc, all work well and any queries were handled quickly and efficiently. Credit where credit is due! Terry

Awful, Contractor Umbrella got just about everything wrong Was only with Contractor Umbrella for just over 1 month as they were so poor. They messed up their own onboarding process which I then had to chase them to complete, they didn't understand the invoicing process so got that incorrect and they messed up the tax process so my salary was wrong. Employee portal was very simplistic and looked cheap.

Errors and Communication Issues Payslip incorrect and when on w1m1 they choose an approach that is unsuitable for non uniform payments. Too much frustration in trying to get information and update on the issues (have to be persistent and refer higher up the chain). There appears to be a lack of concern for clients and no real regard to individual client status.

Speedy, Helpful, Friendly I've been working with CU for the last 18 months and in that time I've been impressed with the level of service they've provided to me as a contractor. Responses to queries have come back within a matter of hours, sometimes much faster, they've been helpful and friendly. Systems and processes work without failure and my documents are clear and always available. I wouldn't hesitate to recommend CU to contractors looking for an umbrella company.

Shocking. Avoid at all costs. This company has a lot of churn in account managers and an incompetent accounts and management team. They sell well with promises and fail to deliver. There were so many tax issues which were caused by them making mistakes. This continued on a regular basis.