Straight forward and helpful, recommended Having used Contractor Umbrella in the past, I was happy to sign up again when I needed a FCSA compliant Umbrella company. I've been dealing with Christina most recently, who has been helpful and reliable at ensuring payroll was processed correctly. There were a couple of small delays initially, but the team have always worked to resolve any queries or concerns very quickly. I've always been paid correctly, and pay statements and documentation is clear. Thanks so much Christina, I'd be happy to use the umbrella again.

Shocking. Avoid at all costs. This company has a lot of churn in account managers and an incompetent accounts and management team. They sell well with promises and fail to deliver. There were so many tax issues which were caused by them making mistakes. This continued on a regular basis.

No complaints whatsoever, great experience! Been with them well over 2 years now after switching over from my own limited company and have had absolutely no issues whatsoever. From quick set up, to timely timesheet approvals and prompt responses to my queries. Contract managers I have had assigned were always helpful and pleasure to work with (Christina my latest manager has been extremely helpful ). Would definitely recommend to anyone.

Friendly, efficient and responsive Very friendly, practical, no-nonsense advice when I first contacted them. As another reviewer said, the tone and content of that conversation (without the hard-sell) meant I chose them over others. Since then the onboarding and support has been excellent. I had a few issues with their portal but the onboarding team has always been very quick to respond to issues and queries. They lost one star as there is obviously an issue setting up new users on their portal - it's fine once you're up and running.

Errors and Communication Issues Payslip incorrect and when on w1m1 they choose an approach that is unsuitable for non uniform payments. Too much frustration in trying to get information and update on the issues (have to be persistent and refer higher up the chain). There appears to be a lack of concern for clients and no real regard to individual client status.