I had a great experience of Contractor… I had a great experience of Contractor Umbrella, they had to act quickly in the beginning due to circumstances outside of their control but they took that in their stride and continued in the same vein. The time recording/payslips etc, all work well and any queries were handled quickly and efficiently. Credit where credit is due! Terry

Straight forward and helpful, recommended Having used Contractor Umbrella in the past, I was happy to sign up again when I needed a FCSA compliant Umbrella company. I've been dealing with Christina most recently, who has been helpful and reliable at ensuring payroll was processed correctly. There were a couple of small delays initially, but the team have always worked to resolve any queries or concerns very quickly. I've always been paid correctly, and pay statements and documentation is clear. Thanks so much Christina, I'd be happy to use the umbrella again.

Really friendly Really friendly, helpful staff. They’ve gone above and beyond in helping me sort out several HMRC issues with my tax code and two incomes. Been working through them for around 1 year and wouldn't use anyone else.

Errors and Communication Issues Payslip incorrect and when on w1m1 they choose an approach that is unsuitable for non uniform payments. Too much frustration in trying to get information and update on the issues (have to be persistent and refer higher up the chain). There appears to be a lack of concern for clients and no real regard to individual client status.

Awful, Contractor Umbrella got just about everything wrong Was only with Contractor Umbrella for just over 1 month as they were so poor. They messed up their own onboarding process which I then had to chase them to complete, they didn't understand the invoicing process so got that incorrect and they messed up the tax process so my salary was wrong. Employee portal was very simplistic and looked cheap.