We had an issue with our accommodations… We had an issue with our accommodations at the Silverado Lodge by Park City - Canyons Village. The building was under renovation. The HVAC system was being replaced and our room was very warm 75 degrees or more. In addition, the adjoining room was being renovated with much hammering during the day. The staff at the front desk advised us to open the window. After one hot uncomfortable sleepless night and after asking to move to another room or facility, they moved us to another building. It was still warmer than we preferred but manageable. I called and left a message on the SnowPak voicemail. SnowPak did not return my call.

Perfect Vacation! Our trip through Snowpak was FANTASTIC!!! Our family of 4 visited Banff for the first time from PA, and it went better than I expected. The quality of service was amazing and everything went so smoothly. Our ski and snowboard rentals were great quality and they delivered and picked everything up right from our hotel. The transfers were always on time and the accommodations on them were comfortable. Thanks for making our trip effortless and memorable. We will definitely book with Snowpak again!

Great chat support The property that I interested in mentioned that on-site parking was limited. So I used the chat feature and ask a question about parking. The respondent did not know the answer. So she contact the property directly and got and answer. - I went back and booked the condo unit. - online booking was pretty simple - the itinerary/confirmation email provided all the information that I need to make my check in process run smooth.

Convenient, Friendly Service SnowPak was easy to book with and very organized. We booked our trip during Thanksgiving for spring break time. It was easy to book online, we received all the information we needed timely, and our trip went smoothly! It was great having everything booked for us with just one place (didn't have to search for hotels, lift tickets, and rentals separately). They answered all my questions and check with us before the trip to make sure we had everything we needed. Great experience!

We had a blast! Great trip. Amazing skiing. Everything went smooth. Excellent vacations pricing options to fit every budget. Too bad son broke collar bone Snow Boarding but even the hospital staff and surgeon were a pleasure to deal with.