Contacted the customer support few… Contacted the customer support few times for questions and help. The response are quick and helpful. That's the catch for me. Of course everything else is just as great but the customer support is top notch.

Solid Customer Service - Delivers Promised Products Pretty solid customer service and the transaction worked as spelled out on their website. I initiated the order, they contacted me with a question, and once the order was processed I received an invoice. Contact with the company is primarily through texting, and it sometimes take a little while to get a response - but nothing longer than 24 hours. They are currently processing another order for me, which is taking a little longer than anticipated, but I haven’t paid for it yet and am not concerned as I know they’ll follow through.

Fabulous company! Basis Travel is a fantastic source for airline mileage program match benefits. They provide exactly what they offer, in a timely way, and no charge is made until the transaction is complete. They communicate extremely well, and are courteous and professional at all times. Great company!!

Excellent customer service and process Excellent customer service and process. I am extremely hesitant about revealing any personal information. I was very hesitant and I definitely called them my fair share. I spoke to at least 6 different agents over the course of a month. They were all patient, knowledgeable, professional and courteous. They made me feel quite at ease ( impressive as I am always extremely apprehensive)! Within 10 minutes of submitting my information I had the payment in my paypal account. I must say I am pleasantly surprised. A highly recommended company!

Worth it! Going through the whole sale application process took about 5-10 minutes, once submitted it said they need more information and I received a link from stripe to verify my identity. Within 30 minutes of completing it I had my payment. I was at first skeptical, but this is legit. So worth it!