Contacted the customer support few… Contacted the customer support few times for questions and help. The response are quick and helpful. That's the catch for me. Of course everything else is just as great but the customer support is top notch.

Trustpilot review I At first, I was hesitant after finding out this violates United’s terms. I did extensive research and was encouraged by the numerous positive reviews on Trustpilot and the fact that it's a verified company. Today, the money is in my account, and I wholeheartedly recommend the service. I received support and guidance every step of the way. Thank you very much!

everything was so smooth everything was so smooth. I have no issues with you taking care of me I would definitely recommend it.

Quick and Great Service! Quick and Great Service! I ordered my upgrade in the morning and by the evening my status had been updated on my United account. The perks even updated on my pre-existing scheduled flights. Customer service also responded pretty quick when I had a question and took care of what I needed. Looking forward to enjoy my flights.

BASISTRAVEL is all Action not just Words Let their be no doubt that this company does actions rather than just words. Given today's dubious Internet marketing/scammer gimmicks abound, these folks are top notch. I had David help me elevate my United status. The process was very straight forward. The only hiccup was answering my profile security questions which David proactively helped me with. Within a short flash of time he had accomplished the task. Now I'm officially a United 1k member 😊. The way Basistravel operates is a model in how all other online companies should operate. Job well done and thank you!!!