Signed, Sealed & Delivered! After living abroad for a couple years, I lost my frequent flyer status due to inactivity. With several long trips upcoming in the next few months, when I noticed BasisTravel’s online advertisement, I thought I’d investigate their status upgrade offer with American Airlines. The online request and order was quick and painless. In only about a week, I logged on to AA’s website to book a reservation and noticed my Platinum Pro upgrade was already in place - great timing! Later that afternoon, I received both an email and text message informing me the upgrade was complete. I’m absolutely impressed with how easy the whole process was and worth every penny!

Worth it! Going through the whole sale application process took about 5-10 minutes, once submitted it said they need more information and I received a link from stripe to verify my identity. Within 30 minutes of completing it I had my payment. I was at first skeptical, but this is legit. So worth it!

Contacted the customer support few… Contacted the customer support few times for questions and help. The response are quick and helpful. That's the catch for me. Of course everything else is just as great but the customer support is top notch.

Excellent customer service and process Excellent customer service and process. I am extremely hesitant about revealing any personal information. I was very hesitant and I definitely called them my fair share. I spoke to at least 6 different agents over the course of a month. They were all patient, knowledgeable, professional and courteous. They made me feel quite at ease ( impressive as I am always extremely apprehensive)! Within 10 minutes of submitting my information I had the payment in my paypal account. I must say I am pleasantly surprised. A highly recommended company!

Efficient and exceptional! From the moment I reached out to them, they were super friendly and attentive. They listened to all my travel needs and preferences, and then BAM! They came back with a customized itinerary that checked all the boxes. Not only that, but they were quick to respond to my questions and made the whole booking process a breeze. Their efficiency and excellent service really made me feel like a valued customer. I can't recommend them enough!