Signed, Sealed & Delivered! After living abroad for a couple years, I lost my frequent flyer status due to inactivity. With several long trips upcoming in the next few months, when I noticed BasisTravel’s online advertisement, I thought I’d investigate their status upgrade offer with American Airlines. The online request and order was quick and painless. In only about a week, I logged on to AA’s website to book a reservation and noticed my Platinum Pro upgrade was already in place - great timing! Later that afternoon, I received both an email and text message informing me the upgrade was complete. I’m absolutely impressed with how easy the whole process was and worth every penny!

From skeptical to well pleased! Like many others I was skeptical. However, my status was granted within the time frame promised. The amount that I have saved in checked baggage fees paid for the cost of the service. Due my status, I was granted access to a lovely international lounge which would not have otherwise been available. This service has worked out well for me!

Totally Worth It, Don’t Get In Your Own Way! At first I was skeptical, thinking was this legit or not. After having done some research and reading others successes with BasisTravel, I decided to make the move to enhance my travel experiences. While I travel often, I found that the airlines are making earning statuses harder and more out of reach. Though I have status on some airlines I find that it’s everyone else does too, so with the help of this program it helped bump my status a bit higher to have a greater chance of upgrades and premium seats than I had before. If you’re second guessing; dont! It was worth every dollar, you won’t regret it!

Solid Customer Service - Delivers Promised Products Pretty solid customer service and the transaction worked as spelled out on their website. I initiated the order, they contacted me with a question, and once the order was processed I received an invoice. Contact with the company is primarily through texting, and it sometimes take a little while to get a response - but nothing longer than 24 hours. They are currently processing another order for me, which is taking a little longer than anticipated, but I haven’t paid for it yet and am not concerned as I know they’ll follow through.

Excellent customer service and process Excellent customer service and process. I am extremely hesitant about revealing any personal information. I was very hesitant and I definitely called them my fair share. I spoke to at least 6 different agents over the course of a month. They were all patient, knowledgeable, professional and courteous. They made me feel quite at ease ( impressive as I am always extremely apprehensive)! Within 10 minutes of submitting my information I had the payment in my paypal account. I must say I am pleasantly surprised. A highly recommended company!