Solid Customer Service - Delivers Promised Products Pretty solid customer service and the transaction worked as spelled out on their website. I initiated the order, they contacted me with a question, and once the order was processed I received an invoice. Contact with the company is primarily through texting, and it sometimes take a little while to get a response - but nothing longer than 24 hours. They are currently processing another order for me, which is taking a little longer than anticipated, but I haven’t paid for it yet and am not concerned as I know they’ll follow through.

BASISTRAVEL is all Action not just Words Let their be no doubt that this company does actions rather than just words. Given today's dubious Internet marketing/scammer gimmicks abound, these folks are top notch. I had David help me elevate my United status. The process was very straight forward. The only hiccup was answering my profile security questions which David proactively helped me with. Within a short flash of time he had accomplished the task. Now I'm officially a United 1k member 😊. The way Basistravel operates is a model in how all other online companies should operate. Job well done and thank you!!!

Worth it! Going through the whole sale application process took about 5-10 minutes, once submitted it said they need more information and I received a link from stripe to verify my identity. Within 30 minutes of completing it I had my payment. I was at first skeptical, but this is legit. So worth it!

Efficient and exceptional! From the moment I reached out to them, they were super friendly and attentive. They listened to all my travel needs and preferences, and then BAM! They came back with a customized itinerary that checked all the boxes. Not only that, but they were quick to respond to my questions and made the whole booking process a breeze. Their efficiency and excellent service really made me feel like a valued customer. I can't recommend them enough!

Signed, Sealed & Delivered! After living abroad for a couple years, I lost my frequent flyer status due to inactivity. With several long trips upcoming in the next few months, when I noticed BasisTravel’s online advertisement, I thought I’d investigate their status upgrade offer with American Airlines. The online request and order was quick and painless. In only about a week, I logged on to AA’s website to book a reservation and noticed my Platinum Pro upgrade was already in place - great timing! Later that afternoon, I received both an email and text message informing me the upgrade was complete. I’m absolutely impressed with how easy the whole process was and worth every penny!