Great service Great service, got help numerous times throughout the process and my upgrade was even expedited a few days prior to what I expected in accordance to a flight I had booked. 10/10!

Very satisfied with services will… Very satisfied with services will recommend to do bussines quick and easy process!!!

BASISTRAVEL is all Action not just Words Let their be no doubt that this company does actions rather than just words. Given today's dubious Internet marketing/scammer gimmicks abound, these folks are top notch. I had David help me elevate my United status. The process was very straight forward. The only hiccup was answering my profile security questions which David proactively helped me with. Within a short flash of time he had accomplished the task. Now I'm officially a United 1k member 😊. The way Basistravel operates is a model in how all other online companies should operate. Job well done and thank you!!!

Solid Customer Service - Delivers Promised Products Pretty solid customer service and the transaction worked as spelled out on their website. I initiated the order, they contacted me with a question, and once the order was processed I received an invoice. Contact with the company is primarily through texting, and it sometimes take a little while to get a response - but nothing longer than 24 hours. They are currently processing another order for me, which is taking a little longer than anticipated, but I haven’t paid for it yet and am not concerned as I know they’ll follow through.

From skeptical to well pleased! Like many others I was skeptical. However, my status was granted within the time frame promised. The amount that I have saved in checked baggage fees paid for the cost of the service. Due my status, I was granted access to a lovely international lounge which would not have otherwise been available. This service has worked out well for me!