Great service Great service, got help numerous times throughout the process and my upgrade was even expedited a few days prior to what I expected in accordance to a flight I had booked. 10/10!

Signed, Sealed & Delivered! After living abroad for a couple years, I lost my frequent flyer status due to inactivity. With several long trips upcoming in the next few months, when I noticed BasisTravel’s online advertisement, I thought I’d investigate their status upgrade offer with American Airlines. The online request and order was quick and painless. In only about a week, I logged on to AA’s website to book a reservation and noticed my Platinum Pro upgrade was already in place - great timing! Later that afternoon, I received both an email and text message informing me the upgrade was complete. I’m absolutely impressed with how easy the whole process was and worth every penny!

Solid Customer Service - Delivers Promised Products Pretty solid customer service and the transaction worked as spelled out on their website. I initiated the order, they contacted me with a question, and once the order was processed I received an invoice. Contact with the company is primarily through texting, and it sometimes take a little while to get a response - but nothing longer than 24 hours. They are currently processing another order for me, which is taking a little longer than anticipated, but I haven’t paid for it yet and am not concerned as I know they’ll follow through.

Very satisfied with services will… Very satisfied with services will recommend to do bussines quick and easy process!!!

Fabulous company! Basis Travel is a fantastic source for airline mileage program match benefits. They provide exactly what they offer, in a timely way, and no charge is made until the transaction is complete. They communicate extremely well, and are courteous and professional at all times. Great company!!