gretchen
GBwebsite was very easy to navigate website was very easy to navigate! tours were presented with great details looking forward to the trip seeing the fall foliage.
Wladyslaw
GBFriendly, efficient and knowledgeable I had chosen our tour and dates before I called, so the tour consultant wasn't overstretched to meet my needs. But she answered my call after only a short wait on the line. She was friendly, efficient and knowledgeable. I couldn't have asked for more.
ANDREW SMITH
GBMy first call was dropped half way… My first call was dropped half way through providing my information. I called back and got a different agent so I had to start all over again. The second agent did not provide much information or insight into the trip itinerary. Other than that, he was adequate.
Jerry Ostendorf
CAExcellent customer service Excellent customer service. I do think the agents are a little overloaded and it can be difficult to get the same agent twice.
Rodney Young
GBThe agent from Vacation by Rail was…very helpful The agent from Vacation by Rail was very knowledgeable and helpful. With her help there was no problem registering for tour, a pleasant experience.