LINDA WHITELEY
GBExcellent customer service We had a change of plans and customer service did an excellent job of helping us. The attention to every detail and follow up was timely. Answered any questions and gave us positive feedback. Customer service representative Efi went above and beyond making sure we were satisfied.
Wladyslaw
GBFriendly, efficient and knowledgeable I had chosen our tour and dates before I called, so the tour consultant wasn't overstretched to meet my needs. But she answered my call after only a short wait on the line. She was friendly, efficient and knowledgeable. I couldn't have asked for more.
Jim Rosenberger
GBA great first experience Booking with Vacations by Rail was a… Booking with Vacations by Rail was a very pleasant experience. The agents were very friendly and helpful, no high pressure and understanding. I will definitely use them again.
Nancy Spiegel
GBAshanti patiently answered our… Ashanti patiently answered our questions, sent us photos, and helped two of us on a conference call to each make a deposit and book our trip
James H Eliassen
GBEasy to book Easy to book! Our trip to Switzerland on the different trains with Vacations by Rail impressed us so much, we decided this would be a great way to visit Japan.