Nancy Spiegel
GBAshanti patiently answered our… Ashanti patiently answered our questions, sent us photos, and helped two of us on a conference call to each make a deposit and book our trip
DAWN JANICE MOORE
GBHappy future train traveler. I have talked to 3 different representatives, they have all given superb customer service and gone above and beyond to confirm dates requested. Treat them good, remember they are the front line for your company.
LINDA WHITELEY
GBExcellent customer service We had a change of plans and customer service did an excellent job of helping us. The attention to every detail and follow up was timely. Answered any questions and gave us positive feedback. Customer service representative Efi went above and beyond making sure we were satisfied.
JO ANN B
GBNot goof Even though it shows rooms available on your website your agent has come back to us 3 times many days later to tell us we couldn’t go on those dates because a room wasn’t available. We are still waiting for a confirmation 3 days after the last attempt! Not good service! The website should be modified to be immediately updatable.
Michael Adams
GBOur first VBR booking was handled professionally My VBR booking experience was handled professionally by several courteous and knowledgeable agents. So far, so good as they say. This is our first time using VBR so we’re exited to begin our journey to the New England Highlands in October. Thanks VBR.