Richard Rose
GBVacations bu Rail helpful Agent was courteous, responsive and knowledgeable. And their music while waiting was good though repetitive.
LINDA WHITELEY
GBExcellent customer service We had a change of plans and customer service did an excellent job of helping us. The attention to every detail and follow up was timely. Answered any questions and gave us positive feedback. Customer service representative Efi went above and beyond making sure we were satisfied.
customer
GBon line booking is smooth and live… on line booking is smooth and live agents jumped inright away to finish the process
James H Eliassen
GBEasy to book Easy to book! Our trip to Switzerland on the different trains with Vacations by Rail impressed us so much, we decided this would be a great way to visit Japan.
Wladyslaw
GBFriendly, efficient and knowledgeable I had chosen our tour and dates before I called, so the tour consultant wasn't overstretched to meet my needs. But she answered my call after only a short wait on the line. She was friendly, efficient and knowledgeable. I couldn't have asked for more.