Deborah Fitzgeralrd
GBInvoice I have called twice requesting an email to confirm, we paid 1200 hundred for down payment and am asking for invoice but still have not received it. The first person I went thru did not know about a discount that I received on an email even gave her a code. She said she would call me back but never did. She did give me an email to hold trip. The first person told me a different amount to put down than a second person. I am going to call again today to see if I can get invoice
Janet Toomsen
GBBooking my reservation was very easy Booking my reservation was very easy. Efi was good to work with and answered my questions.
James H Eliassen
GBEasy to book Easy to book! Our trip to Switzerland on the different trains with Vacations by Rail impressed us so much, we decided this would be a great way to visit Japan.
LINDA WHITELEY
GBExcellent customer service We had a change of plans and customer service did an excellent job of helping us. The attention to every detail and follow up was timely. Answered any questions and gave us positive feedback. Customer service representative Efi went above and beyond making sure we were satisfied.
JO ANN B
GBNot goof Even though it shows rooms available on your website your agent has come back to us 3 times many days later to tell us we couldn’t go on those dates because a room wasn’t available. We are still waiting for a confirmation 3 days after the last attempt! Not good service! The website should be modified to be immediately updatable.