Richard Rose
GBVacations bu Rail helpful Agent was courteous, responsive and knowledgeable. And their music while waiting was good though repetitive.
Mark Dolecki
GBI was impressed that the agent asked… I was impressed that the agent asked all of the questions that would be addressed in the terms and conditions as well as the pros and cons of various options. For example he asked about food allergies and explained the difference between Gold and Silver train amenities.
Wladyslaw
GBFriendly, efficient and knowledgeable I had chosen our tour and dates before I called, so the tour consultant wasn't overstretched to meet my needs. But she answered my call after only a short wait on the line. She was friendly, efficient and knowledgeable. I couldn't have asked for more.
Joyce Lutz
GBExcellent Customer Service I spoke with Paul about an issue with the correct name on my account. Paul was very helpful, interested in my plans and worked to ensure everything was set up as I needed.
Michael Adams
GBOur first VBR booking was handled professionally My VBR booking experience was handled professionally by several courteous and knowledgeable agents. So far, so good as they say. This is our first time using VBR so we’re exited to begin our journey to the New England Highlands in October. Thanks VBR.