Joyce Lutz
GBExcellent Customer Service I spoke with Paul about an issue with the correct name on my account. Paul was very helpful, interested in my plans and worked to ensure everything was set up as I needed.
Nancy Spiegel
GBAshanti patiently answered our… Ashanti patiently answered our questions, sent us photos, and helped two of us on a conference call to each make a deposit and book our trip
Jerry Ostendorf
CAExcellent customer service Excellent customer service. I do think the agents are a little overloaded and it can be difficult to get the same agent twice.
Wladyslaw
GBFriendly, efficient and knowledgeable I had chosen our tour and dates before I called, so the tour consultant wasn't overstretched to meet my needs. But she answered my call after only a short wait on the line. She was friendly, efficient and knowledgeable. I couldn't have asked for more.
Rodney Young
GBThe agent from Vacation by Rail was…very helpful The agent from Vacation by Rail was very knowledgeable and helpful. With her help there was no problem registering for tour, a pleasant experience.