ANDREW SMITH
GBMy first call was dropped half way… My first call was dropped half way through providing my information. I called back and got a different agent so I had to start all over again. The second agent did not provide much information or insight into the trip itinerary. Other than that, he was adequate.
Tracey Pope
GBMany choices to fit a new traveler Many choices to fit a new traveler. Easy to navigate the website. Looking forward to our trip.
DAWN JANICE MOORE
GBHappy future train traveler. I have talked to 3 different representatives, they have all given superb customer service and gone above and beyond to confirm dates requested. Treat them good, remember they are the front line for your company.
Michael Adams
GBOur first VBR booking was handled professionally My VBR booking experience was handled professionally by several courteous and knowledgeable agents. So far, so good as they say. This is our first time using VBR so we’re exited to begin our journey to the New England Highlands in October. Thanks VBR.
Mark Dolecki
GBI was impressed that the agent asked… I was impressed that the agent asked all of the questions that would be addressed in the terms and conditions as well as the pros and cons of various options. For example he asked about food allergies and explained the difference between Gold and Silver train amenities.