DAWN JANICE MOORE
GBHappy future train traveler. I have talked to 3 different representatives, they have all given superb customer service and gone above and beyond to confirm dates requested. Treat them good, remember they are the front line for your company.
LINDA WHITELEY
GBExcellent customer service We had a change of plans and customer service did an excellent job of helping us. The attention to every detail and follow up was timely. Answered any questions and gave us positive feedback. Customer service representative Efi went above and beyond making sure we were satisfied.
Jim Rosenberger
GBA great first experience Booking with Vacations by Rail was a… Booking with Vacations by Rail was a very pleasant experience. The agents were very friendly and helpful, no high pressure and understanding. I will definitely use them again.
JO ANN B
GBNot goof Even though it shows rooms available on your website your agent has come back to us 3 times many days later to tell us we couldn’t go on those dates because a room wasn’t available. We are still waiting for a confirmation 3 days after the last attempt! Not good service! The website should be modified to be immediately updatable.
Jerry Ostendorf
CAExcellent customer service Excellent customer service. I do think the agents are a little overloaded and it can be difficult to get the same agent twice.