Jerry Ostendorf
CAExcellent customer service Excellent customer service. I do think the agents are a little overloaded and it can be difficult to get the same agent twice.
Janet Toomsen
USBooking my reservation was very easy Booking my reservation was very easy. Efi was good to work with and answered my questions.
Michael Adams
USOur first VBR booking was handled professionally My VBR booking experience was handled professionally by several courteous and knowledgeable agents. So far, so good as they say. This is our first time using VBR so we’re exited to begin our journey to the New England Highlands in October. Thanks VBR.
ANDREW SMITH
USMy first call was dropped half way… My first call was dropped half way through providing my information. I called back and got a different agent so I had to start all over again. The second agent did not provide much information or insight into the trip itinerary. Other than that, he was adequate.
Mark Dolecki
USI was impressed that the agent asked… I was impressed that the agent asked all of the questions that would be addressed in the terms and conditions as well as the pros and cons of various options. For example he asked about food allergies and explained the difference between Gold and Silver train amenities.