Jim Rosenberger
GBA great first experience Booking with Vacations by Rail was a… Booking with Vacations by Rail was a very pleasant experience. The agents were very friendly and helpful, no high pressure and understanding. I will definitely use them again.
Deborah Fitzgeralrd
GBInvoice I have called twice requesting an email to confirm, we paid 1200 hundred for down payment and am asking for invoice but still have not received it. The first person I went thru did not know about a discount that I received on an email even gave her a code. She said she would call me back but never did. She did give me an email to hold trip. The first person told me a different amount to put down than a second person. I am going to call again today to see if I can get invoice
Richard Rose
GBVacations bu Rail helpful Agent was courteous, responsive and knowledgeable. And their music while waiting was good though repetitive.
Jerry Ostendorf
CAExcellent customer service Excellent customer service. I do think the agents are a little overloaded and it can be difficult to get the same agent twice.
Mark Dolecki
GBI was impressed that the agent asked… I was impressed that the agent asked all of the questions that would be addressed in the terms and conditions as well as the pros and cons of various options. For example he asked about food allergies and explained the difference between Gold and Silver train amenities.