Mark Dolecki
GBI was impressed that the agent asked… I was impressed that the agent asked all of the questions that would be addressed in the terms and conditions as well as the pros and cons of various options. For example he asked about food allergies and explained the difference between Gold and Silver train amenities.
Ric Brown
GBExcellent service Bridget Allen was wonderful to work with as we set up our trip. She answered all questions and was able to give us clear details. As well, the itinerary is excellent and meets our travel needs.
Richard Rose
GBVacations bu Rail helpful Agent was courteous, responsive and knowledgeable. And their music while waiting was good though repetitive.
JO ANN B
GBNot goof Even though it shows rooms available on your website your agent has come back to us 3 times many days later to tell us we couldn’t go on those dates because a room wasn’t available. We are still waiting for a confirmation 3 days after the last attempt! Not good service! The website should be modified to be immediately updatable.
ANDREW SMITH
GBMy first call was dropped half way… My first call was dropped half way through providing my information. I called back and got a different agent so I had to start all over again. The second agent did not provide much information or insight into the trip itinerary. Other than that, he was adequate.