Mark Dolecki
GBI was impressed that the agent asked… I was impressed that the agent asked all of the questions that would be addressed in the terms and conditions as well as the pros and cons of various options. For example he asked about food allergies and explained the difference between Gold and Silver train amenities.
DAWN JANICE MOORE
GBHappy future train traveler. I have talked to 3 different representatives, they have all given superb customer service and gone above and beyond to confirm dates requested. Treat them good, remember they are the front line for your company.
Joyce Lutz
GBExcellent Customer Service I spoke with Paul about an issue with the correct name on my account. Paul was very helpful, interested in my plans and worked to ensure everything was set up as I needed.
Jim Rosenberger
GBA great first experience Booking with Vacations by Rail was a… Booking with Vacations by Rail was a very pleasant experience. The agents were very friendly and helpful, no high pressure and understanding. I will definitely use them again.
Wladyslaw
GBFriendly, efficient and knowledgeable I had chosen our tour and dates before I called, so the tour consultant wasn't overstretched to meet my needs. But she answered my call after only a short wait on the line. She was friendly, efficient and knowledgeable. I couldn't have asked for more.