Wladyslaw
GBFriendly, efficient and knowledgeable I had chosen our tour and dates before I called, so the tour consultant wasn't overstretched to meet my needs. But she answered my call after only a short wait on the line. She was friendly, efficient and knowledgeable. I couldn't have asked for more.
James H Eliassen
GBEasy to book Easy to book! Our trip to Switzerland on the different trains with Vacations by Rail impressed us so much, we decided this would be a great way to visit Japan.
Deborah Fitzgeralrd
GBInvoice I have called twice requesting an email to confirm, we paid 1200 hundred for down payment and am asking for invoice but still have not received it. The first person I went thru did not know about a discount that I received on an email even gave her a code. She said she would call me back but never did. She did give me an email to hold trip. The first person told me a different amount to put down than a second person. I am going to call again today to see if I can get invoice
gretchen
GBwebsite was very easy to navigate website was very easy to navigate! tours were presented with great details looking forward to the trip seeing the fall foliage.
JO ANN B
GBNot goof Even though it shows rooms available on your website your agent has come back to us 3 times many days later to tell us we couldn’t go on those dates because a room wasn’t available. We are still waiting for a confirmation 3 days after the last attempt! Not good service! The website should be modified to be immediately updatable.