Lucien
ZAStunning Customer Service from Brian I… Stunning Customer Service from Brian I truly recommend people to use their platform Lucien
Tushar
SGQuick customer service @hotel service was quick, friendly and upto the mark. Only problem I thought is the communication channel, its only email. But nevertheless they are very prompt in responding and even if its taking time for resolution, there will be an acknowledgement email from someone(not automated bot) saying that they are looking into the issue and will get back soon. This is very impressive and I hope it never degrades in future, we never like to end up in situation where we just mention our problems, concerns but don’t know when will it be resolved. So atleast keep this spirit going.
Yuliya Kotenko
GBGreat support service Great support service, easy to reach, helpful and competent staff. Brian helped us a lot and listened to out needs and proactive acted on it and helped us. Thanks a lot guys, amazing job and great service.
Jaclyn Oliver
AULeonardo Royal Hotel city (tower hill) London Booked using @hotel for one of our stays during our Euro trip for the first time. Easy booking process. We booked Leonardo Royal Hotel City (Tower Hill) superior king room with brekkie. The hotel was superb, we had a friendly check in after a long 6hr drive and we were given a complimentary upgrade to an executive king suite, included a free mineral water and red wine ! Such a big comfortable room , bed, amenities… just perfect!
Gabriela Gjurekovec
GBExtremely Helpful & Great Booking Option I am very delighted and extremely grateful for the great customer service and very helpful people @hotel.com. Nihal and others team members were very kind, fast to reply and very accommodating to my questions and willing to help with all my requests. The rates @hotel.com are really compatible and lower than anywhere else. The bookings are so ease and a lot of details are included so we can make educated decision and on top of it all its so easy to cancel with one button if you have to cancel your reservation, no hidden fees. I am so grateful for this service.