Lucien
ZAStunning Customer Service from Brian I… Stunning Customer Service from Brian I truly recommend people to use their platform Lucien
Sherif
ESGood Deals You can find pretty good deals, the main issue i have is the web page, it´s a bit buggy. they also send a lot of emails reminding you of your reservation and offering their concierge support (which is actually pretty good)
Yuliya Kotenko
GBGreat support service Great support service, easy to reach, helpful and competent staff. Brian helped us a lot and listened to out needs and proactive acted on it and helped us. Thanks a lot guys, amazing job and great service.
Gabriela Gjurekovec
GBExtremely Helpful & Great Booking Option I am very delighted and extremely grateful for the great customer service and very helpful people @hotel.com. Nihal and others team members were very kind, fast to reply and very accommodating to my questions and willing to help with all my requests. The rates @hotel.com are really compatible and lower than anywhere else. The bookings are so ease and a lot of details are included so we can make educated decision and on top of it all its so easy to cancel with one button if you have to cancel your reservation, no hidden fees. I am so grateful for this service.
adormi adormi
CRSahy! And the staff at the hotel What made this experience great for me, is a man named Sahy, wow what an incredible asset to this company. He really went above and beyond, more than I have ever experienced in my life ! There was a mistake made on the original booking, him and the @hotel company made sure we were comfortable, and gave us a refund also for the mishap. Sahy spent hours, even of his own time not clocked in, working on this situation for us. I also got to know him a bit, and he’s the most compassionate, authentically kind and caring soul! Thank you oh so much to the amazing Sahy and @hotel I will definitely use this Caring company again to help book. ;)