Sahy! And the staff at the hotel What made this experience great for me, is a man named Sahy, wow what an incredible asset to this company. He really went above and beyond, more than I have ever experienced in my life ! There was a mistake made on the original booking, him and the @hotel company made sure we were comfortable, and gave us a refund also for the mishap. Sahy spent hours, even of his own time not clocked in, working on this situation for us. I also got to know him a bit, and he’s the most compassionate, authentically kind and caring soul! Thank you oh so much to the amazing Sahy and @hotel I will definitely use this Caring company again to help book. ;)

Quick customer service @hotel service was quick, friendly and upto the mark. Only problem I thought is the communication channel, its only email. But nevertheless they are very prompt in responding and even if its taking time for resolution, there will be an acknowledgement email from someone(not automated bot) saying that they are looking into the issue and will get back soon. This is very impressive and I hope it never degrades in future, we never like to end up in situation where we just mention our problems, concerns but don’t know when will it be resolved. So atleast keep this spirit going.

Outstanding There was a problem with the hotel's server. The team was very reactive, wether by email or Whatsapp. Problem solved in few seconds. As a frequent traveller this is the kind of attention, we usually get when we are platinum or at least gold. The complimentary concierge assistance was remarkable! Booking.com is way behind... @hotel is like the new boutique booking :)

Leonardo Royal Hotel city (tower hill) London Booked using @hotel for one of our stays during our Euro trip for the first time. Easy booking process. We booked Leonardo Royal Hotel City (Tower Hill) superior king room with brekkie. The hotel was superb, we had a friendly check in after a long 6hr drive and we were given a complimentary upgrade to an executive king suite, included a free mineral water and red wine ! Such a big comfortable room , bed, amenities… just perfect!

good hotel, but need some improvements the hotel is good, staff are excellent and helpful always in a quite area good location good parking area ( sometimes its full) room: first we face issues with door card key,the room with no AC just fan, higher windows with no access to open for freash air, and no curtains. shower size for 1/2 person sooo tiny. breakfast should be more better and more options and variety,