Very professional and polite My name is Charles Lewis and I am a Inteletravel agent. Today I made a reservation for a client with Elgart. He was very helpful and patient as the call was a little muffed and he had to repeat on a few occasions. Very polite and the overall experience with him was just pleasant. Every time I have had to contact Farebuzz for assistance it's been a very good experience! Thank You Farebuzz for being so professional and friendly!

Excellent support for an unexpected change Clients had a Christmas Markets cruise pulled out from under them because the vendor chartered the sailing. Accepting the alternative offered meant that they needed to make a substantial change to their flight arrangements. Fare Buzz did an excellent job changing their flights to new dates and new cities with minimal cost to the clients. One pair actually had no change fee! The support was truly amazing.

Slightly disappointed but good customer service.. Calista was very knowledgeable and courteous. She put together a fantastic itinerary. However, I was disappointed with price that we received. Part of the flights costed more than the airline. You are supposed to give discounted tickets. Two of my people got cheaper tickets from another vendor.

When a travel agent makes a request to… When a travel agent makes a request to a FareBuzz representative, they should attempt to assist while in the chat or on the phone- not direct them to the website the TA just stated was not operational. That would be nice and hospitable for TAs that desire to do everything on their own and only call when absolutely needed. Thank you.

Please Simplify the Process Elgart went above and beyond to handle my clients' reservations. BUT, we had significant issues getting them booked. This was not the first time we had issues with the Verification Team calls to the client to assure that there was no hacking. We understand the need for such in this day and age. There was also a delay in completing the booking due to what Farebuzz said was credit card company denial of one of the 4 charges, but the credit card company said was incorrect security code given on one of the 4 charges. Repeated calls to the client and repeated calls by the client to the credit card company made the process difficult. Am hoping you can find an easier way to book clients' flights.