When a travel agent makes a request to… When a travel agent makes a request to a FareBuzz representative, they should attempt to assist while in the chat or on the phone- not direct them to the website the TA just stated was not operational. That would be nice and hospitable for TAs that desire to do everything on their own and only call when absolutely needed. Thank you.

Need details when finished booking I appreciate the ability to quickly search for multiple options quickly and efficiently. I also like the different options for searching (departure time, arrival time, different cities for stops, etc). Once the booking was confirmed, I didn't like I couldn't access the detail of the flight. Everytime I click on the booking number, it takes me to a customer service query page. I had to go back through my emails to find the flight details that I just booked. That's why the three stars.

Excellent support for an unexpected change Clients had a Christmas Markets cruise pulled out from under them because the vendor chartered the sailing. Accepting the alternative offered meant that they needed to make a substantial change to their flight arrangements. Fare Buzz did an excellent job changing their flights to new dates and new cities with minimal cost to the clients. One pair actually had no change fee! The support was truly amazing.

EXCEPTIONAL SERVICE RECEIVED What can I say??? Scott is ABSOLUTELY AMAZING!!! 😊 I needed assistance with a complicated booking, & Scott handled it with professionalism & ease. No matter how many times I called, he patiently made the necessary changes until my client was completely satisfied. His kind nature & pleasure disposition won me over, & I am so grateful that I had an opportunity to complete this booking with him. He provided exceptional service, & I just want to say: THANK YOU SCOTT"!!! I really appreciate you & everything you do!!! 😊

I had issues booking a flight I had issues booking a flight, due to the fact, that it kept timing out and I couldn't book the flight. I started a Chat with Daryl who was able to complete the booking successfully. I was then able to forward the reservation to the customer. I was very happy and satisfied with the help and service support that I received.