Elaine and Tasha Scott
GBIsrael Rocks! Israel was such a big help, even 6 months after my experience ! I was not pleased with the initial service at all. I called several times for about a month and spoke with several people, including supervisors, got absolutley no where and received no call backs as promised. Israel called one time to follow up on my review. He dug deep into the situation and found out answers in a couple of hours, that I couldn't get for weeks. He asked me to do some research on my side and called back to follow up on my findings. He really listened and really cared. Situation resolved. 5 stars for Israel and I hope he trains all the new employees ;)
cindyducharme
GBI had an excellent experience I needed to book 8 tickets to Europe with two of the tickets returning on a different date. My agent was so helpful spent a lot of time with me on the phone making sure all the names and dates were correct. Plus he also worked with me on pricing. I'm retired living on a pension but taking my kids and grandkids overseas was important to me. Your company and agents made this happen. Thank you again I had two experiences one today 12/9/23 I had a question regarding my credit card charge and the gal explained everything to me and spoke to me with respect and patience.
Danielle
GBMy flight from the east coast was… My flight from the east coast was delayed secondary to weather making it unlikely that I would make my connecting flight. Issac worked hard to find me a replacement flight ASAP to get me home as quickly as possible. Much appreciated.
Bernadette Enbysk
GBIssac gave me superb service Issac gave me superb service This has been a very difficult time for me his help made me believe again in the kindness and patience of people in service to the public. This is a very busy time for airlines but that didn't stop Issac from doing his best for me. I recommend United if you have travel needs. I know I be using them in the future
Kelly Wolf
GBThis is a scam This is a scam, they will tell you there is an unpaid balance and take your money even when the tickets are already paid for. They say they work for Frontier but go through the Frontier app not this company they are frauds.