Rasheen S
GBSUPERB SERVICE Vick was able to modify my flight for me after I was outside of the 24 hour window to cancel with southwest. I really could have done it myself but I’m glad Vick did it for me. It was a charge to get the flight modified; but, the cool and generous part was I was also given a credit to my account in the amount of the charge for the modification; and my job pays for my expenses anyway so really it was a win win for me. Thanks again Vick
Loretta Warda
GBHelpful Professionals Remington was excellent to work with. Our situation was unique and he really helped us navigate through it. Great attention to detail! And then there was the follow-up from Cairo! Both are very professional. Thank you!
Danielle
GBMy flight from the east coast was… My flight from the east coast was delayed secondary to weather making it unlikely that I would make my connecting flight. Issac worked hard to find me a replacement flight ASAP to get me home as quickly as possible. Much appreciated.
Bernadette Enbysk
GBIssac gave me superb service Issac gave me superb service This has been a very difficult time for me his help made me believe again in the kindness and patience of people in service to the public. This is a very busy time for airlines but that didn't stop Issac from doing his best for me. I recommend United if you have travel needs. I know I be using them in the future
Laura
GBI have been trying for several months… I have been trying for several months after multiple calls finally Josh was able to process the refund. He even went the extra step to call me back and provide an update like he said he would. Thank you Josh!