Tour Hero Failed the Big Stuff The most important service Tour Hero can provide is reliable transfers from the airport on arrival and to the airport at departure. Our transfer information and service were deplorable. We were not given accurate information on how the transfer was organized among passengers and were not told where to meet. We walked back and forth between terminals at the Punta Cana airport trying to find the shuttle. The exact same problem happened with the next group because the tour company providing the transfer (Sunside Travel) used one driver to transport three separate groups. It was doomed to fail. When leaving our resort, the shuttle was an hour late and we called a cab. We were almost late for our flight. It was very stressful.

Chrissy did a great job Chrissy did a great job. Though the yoga could have been more challenging. And there could have been more philosophical discussion. The airport transfer and cabs were quite stressful and that is why I’d didnt give it four stars. The food at the resort was absolutely fantastic.

The transport to and from the resort… The transport to and from the resort was badly organized with no specific directions on where to find the driver on arrival and we had to wait an hour and a half before our driver arrived. Also the transport was over an hour late arriving at the resort to take the first group back to the airport.

Mixed results. Tour hero was very good for information and payment options prior to the trip. The company they contracted for both airport pickup and drop off was a complete disaster. No or very little communication, inaccurate information on how to find the pickupdriver, and no identified meeting spot. The return pickup was very delayed (but kept saying the driver was a bit delayed or would be there shortly both of which were untrue) resulting in an extremely stressful situation and nearly a missed flight home.

Yoga was first class with Chrissy and… Yoga was first class with Chrissy and the retreat was lovely Great food Great massage and mud bath Airport transfers were chaos Not enough outside chairs or sun beds to sit and enjoy the grounds / pool