Pedro answered all questions very well… Pedro answered all questions very well so none of us were confused about what we were doing, made our trip very easy! Devon was absolutely fantastic, she was very engaging and made us all feel very welcome and had things scheduled out perfectly.

Tour Hero Failed the Big Stuff The most important service Tour Hero can provide is reliable transfers from the airport on arrival and to the airport at departure. Our transfer information and service were deplorable. We were not given accurate information on how the transfer was organized among passengers and were not told where to meet. We walked back and forth between terminals at the Punta Cana airport trying to find the shuttle. The exact same problem happened with the next group because the tour company providing the transfer (Sunside Travel) used one driver to transport three separate groups. It was doomed to fail. When leaving our resort, the shuttle was an hour late and we called a cab. We were almost late for our flight. It was very stressful.

Expert and personable TourHero handled the details and the unexpected issues of our trip to Costa Rica with expertise and clear communications. They were prompt in responses. And, while I never met anyone from TourHero in person, I felt there was a personal touch to their service. The handling of pre-trip information and billing was helpful and easy to access.

Great communication before and during… Great communication before and during the trip! They thought everything through and provided us with everything we needed to prepare. Everyone was also extremely nice!

Awesome experience with a group! Awesome experience with a group! TourHero helped our yoga studio go on a retreat in Costa Rica. It was wonderful having a professional spearhead everything, and someone to keep us on task with keeping all our travel documents and schedules up to date. I didn't organize the trip so don't know how easy they were to work with, but from the user side the experience was wonderful!