Why Late ??? The driver was very knowledgeable and funny, He was late picking us up,which caused us to rush in to meet our boat time schedule to the USS Arizona, when we got there we were told that because we missed our allotted time our tickets were voided. Lucky for us that the following time slot did not have many passengers so we were able to go ahead with our visit. The scheduling should allow for traffic etc. To me there is NO excuse for arriving late

The tour guide spoke terrible English… The tour guide spoke terrible English couldn’t understand him We had no schedule of what time to be back at the bus when it was leaving We arrived guide just stride off to the glacier not bothering to check if everyone was following Need to warn prospective clients that the walk to the glacier isn’t easy a lot of steep uphill

Great customer service I booked several trips in Italy and the Greek Islands, even though my cruise ship offered their own excursions. Viator oggets more tours and for better pricing. From what I am experiencing. the specific tour guides at the different ports are aware that o am on a cruise ship, and make sure our port arrival and departures times are noted, so we won't miss our ship. I also contacted Viator a few times about modifications and always was responded too quickly and with sincerity. Great Company to use!! Being far from home we are confident we will be taken care of

Easy to talk to a LIVE person! I made a serious mistake when making a recent booking and needed to call customer service. It was easy and quick to be connected to a LIVE person to assist me. Jerson took the time to examine my situation and placed me on a brief hold while he contacted the venue directly. He worked with them to remedy my issue to everyone's satisfaction. I've used a number of booking services in the past but from now on I will only use Viator.

If you are in the Playa Flamingo area TAKE the Lazy Lizard Sunset Cruise!! We took the Lazy Lizard Sunset Cruise and it was amazing! The captain and crew to exceptional care of us. There was sailing, snorkeling, paddle boarding, and sunset watching. They were extremely generous with the food (far more than a snack like it says) and were very generous with the drinks. The music was great and the boat was not at all crowded! I cannot recommend this experience enough! Do it- You will not be sorry!