Want to do the Samaria Gorge? Don’t use Viator Less than morning the day before the trip the Local guide texted us and refused to pick us up at the hotel which you offered, and then when we agreed to drive an hour at 4 in the morning to a town closer to him he said there were no seats. Your website offered no toll free way to call to resolve this. This stressful process lasted 3 or 4 hours with no resolution, so you have ruined our day and vacation since the Samaria Gorge hike was THE reason we came all the way here. Shame on Viator.

despite contact the agents(everytime… despite contact the agents(everytime not the same agent I chatted with)several times, my problem in booking for 12 pax is still unsolved until now. At the booking platform, I can only book 1 group of 7 pax maximum, whereas I need to book 2 groups(we are a group of 13 pax). The agent emailed me the link to book for 2 groups, but still the slot is always "sold out" when I tried to book the 2nd group.

Great customer service I booked several trips in Italy and the Greek Islands, even though my cruise ship offered their own excursions. Viator oggets more tours and for better pricing. From what I am experiencing. the specific tour guides at the different ports are aware that o am on a cruise ship, and make sure our port arrival and departures times are noted, so we won't miss our ship. I also contacted Viator a few times about modifications and always was responded too quickly and with sincerity. Great Company to use!! Being far from home we are confident we will be taken care of

Choosing tours Choosing tours, checking availability, and purchasing was very easy. When searching 20-30 tours over multiple days it would be helpful to have a Tour Number to search for instead of a many worded heading. I get the favorite heart but still when searching out many tours a reference number to search on would be very helpful. Also there were inconsistencies in the overviews. Many just were not specific about the tours and what's included.

Great old Montreal tour Amazing walking tour experience in Old Montreal. Our tour guild Gabriela showed us all places we need to know with plenty information about history place. By the end of our tour, she provided us a paper with all locations for food coffe, shops.