Want to do the Samaria Gorge? Don’t use Viator Less than morning the day before the trip the Local guide texted us and refused to pick us up at the hotel which you offered, and then when we agreed to drive an hour at 4 in the morning to a town closer to him he said there were no seats. Your website offered no toll free way to call to resolve this. This stressful process lasted 3 or 4 hours with no resolution, so you have ruined our day and vacation since the Samaria Gorge hike was THE reason we came all the way here. Shame on Viator.

Great KL Tour It was a lovely tour. We covered several tourist spots in just 4 hours. Nesh, our tour guide, driver (and photographer!) was very knowledgeable and nice. Highly recommended. Tip: Get the 8 am tour so you can get a head start from the tourists arriving at the Batu Caves at 9 am onwards

Excellent service from start to finish Excellent service from start to finish, clear instructions on pickup point from the airport. Comfortable vehicle and courteous driver just a pity that this company didn’t transfer us back to the airport after our holiday as a dispicable Uber driver tried to charge us £92 for the same journey from Viator which cost £34.Viator highly recommended!

Choosing tours Choosing tours, checking availability, and purchasing was very easy. When searching 20-30 tours over multiple days it would be helpful to have a Tour Number to search for instead of a many worded heading. I get the favorite heart but still when searching out many tours a reference number to search on would be very helpful. Also there were inconsistencies in the overviews. Many just were not specific about the tours and what's included.

Easy to talk to a LIVE person! I made a serious mistake when making a recent booking and needed to call customer service. It was easy and quick to be connected to a LIVE person to assist me. Jerson took the time to examine my situation and placed me on a brief hold while he contacted the venue directly. He worked with them to remedy my issue to everyone's satisfaction. I've used a number of booking services in the past but from now on I will only use Viator.