Linda Smith
GBPleasant Experience I spoke with Maria on 05/02/24. She was very bubbly, courteous and thorough. She was also quite knowledgeable regarding hotel configuration for rooms and hotel policy. In short, she was a delight.🌞
Michael Whitmore
GBIntegrity! Grace your Best Western Representative was a pleasure to make my reservation with. Very friendly and patient with the booking. We had a great conversation. She is a breath of fresh air and an asset to the Best Western team. Tks for having her on board Michael
Maggie Bachman
GBAmanda was great! Amanda was great!! I've called numerous of #'s trying to get my problem resolved with no success. I was lucky enough to get in contact with Amanda. She took the extra step to call the hotel that I had the reservation with. She got everything taken care of. Thanks Amanda!! Your company need more employees like you.
Karen Rentschler
GBI was told that was the cheapest rate… I was told that was the cheapest rate available. The hotel itself told me it was $100 overpriced based on their rates- but I had already booked at that point. They did indeed resolve the issue that I had by issuing a $50 credit. Appreciated the follow up and good customer service response!
customer
GBFrustrating because he could not find… Frustrating because he could not find my hotel. It took 15 minutes to identify the hotel in michigan- not TX, Oregon or Massachusetts. Not confident that my reservation will hold and be there when we all show up.