I had a sick dog and needed a… I had a sick dog and needed a pet-friendly hotel room ASAP to get to the vet first thing in the morning. I also had to arrange a very late check-in (3:30am). The service I received really made my night. My concerns were addressed and everything was set up in about 15 minutes. It was so easy and extremely helpful. Especially considering how stressed out I was. It's hard to find compassion and empathy these days. I highly recommend.

Darla " The Smart One," Darla is the only one that didn't hang up on me , due to I was having issues with my credit card , she helped me out instead of hanging up on me ...my card was on lock mode ,once I unlocked it there was no problem , Benjamin needs more patience Darla gets a 10 for customer service Give her a raise and let her train the new people coming on board after Benjamin I called another 2 times and the same thing happened they disconnected me when my card didn't go through ....then I got Darla I explained my situation to her and she figured it out .....woman in the work force are better than these ignorant guys .....I almost didn't book the Omni ...Thank Darla , maybe like a little gift certificate or something ...you will get it back 10 fold

Worst experience ever Worst experience ever! I would never ever recommend Hotel reservations to anyone! My request was 2 queen beds and when I arrived and went to check in they said it was a room with only a full size bed, not a King or 2 queens! Hotel confirmed that was the reservation requested by the third party which was wrong and the hotel was sold out! I was not paying $234 for a full size bed! Horrible experience!!

Alex was great. I tried to use the online system to extend my reservation and, failing at that, spoke to a man on the 800 number provided in the Confirmation email. He was an idiot. I then called the hotel directly and spoke to Alex in reservations. He was very helpful and very pleasant and he extended my reservation by one day, as requested. My experience with your online system and with the idiot at the 800 number almost prompted me to cancel, but Alex saved the day for me. Much praise and thanks to him !

I was told that was the cheapest rate… I was told that was the cheapest rate available. The hotel itself told me it was $100 overpriced based on their rates- but I had already booked at that point. They did indeed resolve the issue that I had by issuing a $50 credit. Appreciated the follow up and good customer service response!