Angela Caldwell
GBChristina answered all questions and… Christina answered all questions and offered a discount to match govt rate
Sidney
GBReservation was fine Reservation was fine, hotel room not fine, no toilet tissue or even a holder for it, bug in bathtub and spiders
Betty Siegenthaler
GBMisleading and expensive Design of site misleads one to believe that they are on a specific hotel’s website. My promised, refundable reservation did not end up to be as I confirmed three times with the agent. What’s more I was charged for a travel insurance policy which, I guess, is what made my reservation refundable. I was able to cancel and get a partial reimbursement but was not reimbursed for the travel insurance. I’ve learned to make sure to call a hotel directly where you can almost always get a better price anyway.
nick
GBDarla " The Smart One," Darla is the only one that didn't hang up on me , due to I was having issues with my credit card , she helped me out instead of hanging up on me ...my card was on lock mode ,once I unlocked it there was no problem , Benjamin needs more patience Darla gets a 10 for customer service Give her a raise and let her train the new people coming on board after Benjamin I called another 2 times and the same thing happened they disconnected me when my card didn't go through ....then I got Darla I explained my situation to her and she figured it out .....woman in the work force are better than these ignorant guys .....I almost didn't book the Omni ...Thank Darla , maybe like a little gift certificate or something ...you will get it back 10 fold
Vicki Shellenberger
GBKellee at Hampton Customer Service Kellee spoke clearly on the phone. She exemplified patience and kindness. She explained details with assurance. It was a pleasure doing business with Hampton Inn & Kellee.