SammyJ
GBI booked a stay which I had to move to… I booked a stay which I had to move to another date. The representative was helpful in canceling the original booking and then booking a new reservation. Good job. Now waiting to make sure the cancelation go's without a hitch
valeria aurino
DKImpossible to delete my profile I subscribed only to look for rooms for a group, but first of all I can't manage to delete my profile, and secondly I keep receiving spam from them regarding a hotel stay I never booked. Awful website.
customer
GBFrustrating because he could not find… Frustrating because he could not find my hotel. It took 15 minutes to identify the hotel in michigan- not TX, Oregon or Massachusetts. Not confident that my reservation will hold and be there when we all show up.
David
GBAlex was great. I tried to use the online system to extend my reservation and, failing at that, spoke to a man on the 800 number provided in the Confirmation email. He was an idiot. I then called the hotel directly and spoke to Alex in reservations. He was very helpful and very pleasant and he extended my reservation by one day, as requested. My experience with your online system and with the idiot at the 800 number almost prompted me to cancel, but Alex saved the day for me. Much praise and thanks to him !
Angela Caldwell
GBChristina answered all questions and… Christina answered all questions and offered a discount to match govt rate