Impossible to delete my profile I subscribed only to look for rooms for a group, but first of all I can't manage to delete my profile, and secondly I keep receiving spam from them regarding a hotel stay I never booked. Awful website.

Pleasant Experience I spoke with Maria on 05/02/24. She was very bubbly, courteous and thorough. She was also quite knowledgeable regarding hotel configuration for rooms and hotel policy. In short, she was a delight.🌞

Darla " The Smart One," Darla is the only one that didn't hang up on me , due to I was having issues with my credit card , she helped me out instead of hanging up on me ...my card was on lock mode ,once I unlocked it there was no problem , Benjamin needs more patience Darla gets a 10 for customer service Give her a raise and let her train the new people coming on board after Benjamin I called another 2 times and the same thing happened they disconnected me when my card didn't go through ....then I got Darla I explained my situation to her and she figured it out .....woman in the work force are better than these ignorant guys .....I almost didn't book the Omni ...Thank Darla , maybe like a little gift certificate or something ...you will get it back 10 fold

Misleading and expensive Design of site misleads one to believe that they are on a specific hotel’s website. My promised, refundable reservation did not end up to be as I confirmed three times with the agent. What’s more I was charged for a travel insurance policy which, I guess, is what made my reservation refundable. I was able to cancel and get a partial reimbursement but was not reimbursed for the travel insurance. I’ve learned to make sure to call a hotel directly where you can almost always get a better price anyway.

Amanda was great! Amanda was great!! I've called numerous of #'s trying to get my problem resolved with no success. I was lucky enough to get in contact with Amanda. She took the extra step to call the hotel that I had the reservation with. She got everything taken care of. Thanks Amanda!! Your company need more employees like you.