Darla " The Smart One," Darla is the only one that didn't hang up on me , due to I was having issues with my credit card , she helped me out instead of hanging up on me ...my card was on lock mode ,once I unlocked it there was no problem , Benjamin needs more patience Darla gets a 10 for customer service Give her a raise and let her train the new people coming on board after Benjamin I called another 2 times and the same thing happened they disconnected me when my card didn't go through ....then I got Darla I explained my situation to her and she figured it out .....woman in the work force are better than these ignorant guys .....I almost didn't book the Omni ...Thank Darla , maybe like a little gift certificate or something ...you will get it back 10 fold

Worst experience ever Worst experience ever! I would never ever recommend Hotel reservations to anyone! My request was 2 queen beds and when I arrived and went to check in they said it was a room with only a full size bed, not a King or 2 queens! Hotel confirmed that was the reservation requested by the third party which was wrong and the hotel was sold out! I was not paying $234 for a full size bed! Horrible experience!!

I booked a stay which I had to move to… I booked a stay which I had to move to another date. The representative was helpful in canceling the original booking and then booking a new reservation. Good job. Now waiting to make sure the cancelation go's without a hitch

Alex was great. I tried to use the online system to extend my reservation and, failing at that, spoke to a man on the 800 number provided in the Confirmation email. He was an idiot. I then called the hotel directly and spoke to Alex in reservations. He was very helpful and very pleasant and he extended my reservation by one day, as requested. My experience with your online system and with the idiot at the 800 number almost prompted me to cancel, but Alex saved the day for me. Much praise and thanks to him !

Great customer service was very… Great customer service was very pleasing and help me the whole way to get the best rate I could get. I would love to speak to this person again Any day