Karen Rentschler
GBI was told that was the cheapest rate… I was told that was the cheapest rate available. The hotel itself told me it was $100 overpriced based on their rates- but I had already booked at that point. They did indeed resolve the issue that I had by issuing a $50 credit. Appreciated the follow up and good customer service response!
luis villanueva
GBJoyce was very professional a d… Joyce was very professional a d explained everything about the reservation thoroughly thnx can't wait to check in and head to the casino
Barbara Burley
GBI had a sick dog and needed a… I had a sick dog and needed a pet-friendly hotel room ASAP to get to the vet first thing in the morning. I also had to arrange a very late check-in (3:30am). The service I received really made my night. My concerns were addressed and everything was set up in about 15 minutes. It was so easy and extremely helpful. Especially considering how stressed out I was. It's hard to find compassion and empathy these days. I highly recommend.
Angela Caldwell
GBChristina answered all questions and… Christina answered all questions and offered a discount to match govt rate
SammyJ
GBI booked a stay which I had to move to… I booked a stay which I had to move to another date. The representative was helpful in canceling the original booking and then booking a new reservation. Good job. Now waiting to make sure the cancelation go's without a hitch