Elizabeth
GBWorst experience ever Worst experience ever! I would never ever recommend Hotel reservations to anyone! My request was 2 queen beds and when I arrived and went to check in they said it was a room with only a full size bed, not a King or 2 queens! Hotel confirmed that was the reservation requested by the third party which was wrong and the hotel was sold out! I was not paying $234 for a full size bed! Horrible experience!!
Betty Siegenthaler
GBMisleading and expensive Design of site misleads one to believe that they are on a specific hotel’s website. My promised, refundable reservation did not end up to be as I confirmed three times with the agent. What’s more I was charged for a travel insurance policy which, I guess, is what made my reservation refundable. I was able to cancel and get a partial reimbursement but was not reimbursed for the travel insurance. I’ve learned to make sure to call a hotel directly where you can almost always get a better price anyway.
luis villanueva
GBJoyce was very professional a d… Joyce was very professional a d explained everything about the reservation thoroughly thnx can't wait to check in and head to the casino
Vicki Shellenberger
GBKellee at Hampton Customer Service Kellee spoke clearly on the phone. She exemplified patience and kindness. She explained details with assurance. It was a pleasure doing business with Hampton Inn & Kellee.
David
GBAlex was great. I tried to use the online system to extend my reservation and, failing at that, spoke to a man on the 800 number provided in the Confirmation email. He was an idiot. I then called the hotel directly and spoke to Alex in reservations. He was very helpful and very pleasant and he extended my reservation by one day, as requested. My experience with your online system and with the idiot at the 800 number almost prompted me to cancel, but Alex saved the day for me. Much praise and thanks to him !