hurible expirence! hurible expirence!. my flight changed to an early hour. They didn't update me or the ticket so the airline didn't let me board. They didn't take any responsability for thier mistake. I had to wait 12 hours until the mext flight and they didn't compansate me for any of the extra charged I had to do because of their lously work

Your staff confirmed that she would… Your staff confirmed that she would email the updated ticket immediately

There is a quick, successful and understanding response to customers, which I appreciate very much I have been trying several times to change the date of my flight reservation, and each time in the penultimate stage it does not work because the crew sends me a message via email that I must communicate by phone, and my phone never receives international calls, and now I spoke with a representative and she told me that my matters will be handled. By booking by email and taking my note into consideration in order to successfully change the date of my reservation

Need a last minute cancellation I would need to make a last min cancellation for 1 out of 4 passengers. Wasn't confident on how to go about, I seek help for support agent thru the chat. Quite instantly, an agent was online to help me with the cancellation, followed with confirmation and refund voucher sent to my email. Within 5min, everything was settled, bravo!!! Many thanks to the support agent, Bledar, who provided me with such excellent and timely assistance.

Victoria Victoria. it was frustrating at the beginning. hoping to receive a positive feedback