I requested a change I requested a change, they said no problem, then send me an email to accept an extra payment, I accepted and the next day they said, the change was not possible, the pint is they never give me alternative options, verified by them, so I have to change again, they arbitrarily disabled the change. After 3 days, I tried to request a cancellation but the website did not enable that option, and It was impossible to request a change. Finally, I lost the flight, I lost the money, I am trying to connect with them for a refund, no answer till 3 day after the flight. Worse customer service. Do somebody knows who supervise this websites??

Facile à faire Facile à faire Temps d'attente relativement long

Very Bad Experience!! Very Bad Experience!!! flight abruptly scrapped. Zero communication. Forced to endure an overnight stay for the next day's flight due to purported overbooking. Rescheduled for the following day. Customer service appears to be outsourced to India, where they exhibit utter unhelpfulness and a profound lack of awareness. It's as if nobody cares in the least.

excellent service I contacted through the chat and received an excellent service, I got all requested information in a few minutes. Thank you!

Never using this site again or any… Never using this site again or any other third party. Can't even sit together with my parents because I couldn't choose our seats.